Ben Chan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Building entire data pipelines from collection through to analysis and reporting to provide insightful data for various teams Providing meaningful data interpretation to individuals in management and leadership positions, drawing conclusions and recommendations to improve workflows and processes, particularly within customer support performance, resulting in a 30%+ improvement in SLAs and response timesCreating reports, visualizations and dashboards to give insights for product, marketing, customer experience, and engineering departments Developing tools and methods that improve on team members' ability to provide quality customer support through the Zendesk CRM that has been met with overwhelmingly positive feedback from fellow staff

Toronto, Ontario, Canada

Managed and resolved an average of 50 customer inquiries per day through email, ensuring prompt and professional responsesProvided exceptional customer service by actively listening and empathizing with customers' concerns, quickly identifying solutions, and escalating complex issues to other support teams when necessaryCollaborated with team members to streamline processes, contributing to a large improvement in average customer response times and enhancing overall customer satisfaction ratings

Toronto, Ontario, Canada

Top performer of my branch (over $10M revenue and 50K in warranties in the 18 month period)Consulted and collaborated for best-fit solutions to a range of differing situations and economic restraints to clientsUtilized extensive up-to-date product and market knowledge of computer hardware and related tech in service and suggestions to customersAssembled and repaired computers, diagnosed hardware and software issuesManaged inventory, order tracking, and advised team staff for more practical merchandising

Waterloo, Ontario, Canada

Organized and directed faculty-related events such as academic conferences and symposiums (~100-person events)Collaborated and networked with staff internally and externally to provide presentation opportunities to faculty graduate students and membersManager of the Network for Aging Research, was responsible for keeping its website and members up-to-date in terms of resources, funding and grants, profiled projects, and upcoming eventsPresented a university-wide network option for researchers across all faculties (ResearchGate)

Waterloo, Ontario, Canada

Compiled comprehensive literature reviews regarding research papers on the topic of retirement planning amongst diverse family formsGathered data for entry and analysis for a longitudinal study in SPSS, findings contributed to a nationally-representative projectDeveloped a resource database for the project's sponsor (RBC Retirement Research Centre) at the RBC Centre's retirement planning division by conducting market research on Ontario's mass affluent

Toronto, Ontario, Canada

Developed strong negotiation and presentation skills through door-to-door sales of Rogers Telecommunications products (Internet, phone lines, TVs) to small businesses throughout TorontoProvided extensive customer service and account management through emails, phone call-backs and in-person meetingsTargeted focus on best territories of potential customers by documenting database information available to employees