Ben Wasonga Email & Phone Number
Who is Ben Wasonga? Overview
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Ben Wasonga is listed as Frontend Developer at SilverBirch Studios, a with 7 employees, based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Ben Wasonga.
Ben Wasonga previously worked as Developer Community Organizer and Frontend Developer at React Developer Community Kenya and Technical Support Engineer at Storyblok. Ben Wasonga holds Bachelor Of Education - Bed, Teaching English As A Second Or Foreign Language/Esl Language Instructor, B from Lukenya University.
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About Ben Wasonga
I am an accomplished Technical Support Engineer with a proven track record of providing solutions and guidance to clients using headless CMS platforms. With a robust skill set in Node.js and React.js, I excel at troubleshooting, debugging, and creating comprehensive documentation and tutorials.Passionate about web development, I co-lead the React Developer Community Kenya, where I foster member growth, organize meetups, and provide valuable learning resources. My educational background, with a Bachelor of Education in English Language and Literature from Lukenya University, has honed my communication, presentation, and collaboration skills.I am dedicated to continuous learning and sharing knowledge within global communities. My goal is to contribute to the success of future employers and their clients by leveraging my technical expertise and community management experience.
Listed skills include Leadership, Writing, Powerpoint, Social Media, and 28 others.
Ben Wasonga's current company
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Ben Wasonga work experience
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Developer Community Organizer And Frontend Developer
Current- Acheived membership growth from the initial 2 to 100+ in 2 months- Organized meetups with recruiters from schools like Moringa leading to job leads-Provided material for members to easily learn and advance their knowledge- Developed strategies to retain members and have them attend weekly standups
Technical Support Engineer
- Technical Support & Troubleshooting: Delivered comprehensive support across mobile web, API, and enterprise SaaS platforms, addressing complex technical issues and providing tailored solutions for diverse client needs.- End-to-End Service Delivery: Managed the entire customer support lifecycle, from ticket initiation to resolution, maintaining SLAs and ensuring customer satisfaction at all stages.- Salesforce & Ticketing: Utilized Salesforce and Zendesk to efficiently manage customer interactions, ensuring accurate tracking and swift resolution of issues.- SaaS Expertise: Provided in-depth support for SaaS products, leveraging platform architecture and cloud solutions knowledge to troubleshoot and solve user issues effectively.- Test Automation: Collaborated on test automation initiatives to streamline support processes and reduce response times, contributing to improved service quality.- Communication Skills: Effectively translated technical concepts for diverse audiences, ensuring clients fully understood solutions and could apply them independently.- Customer Service: Prioritized customer satisfaction and provided empathetic support, ensuring users felt valued and supported throughout their interactions.- Solution Implementation: Assisted clients in implementing solutions using React, Next.js, and Astro.
Software Engineer
Frontend Developer
Frontend Web Developer
Achievements- Migrated the project from React to Next.js and Typescript to ensure better SEO, better page loadingspeeds and type checking reducing errors in the project reducing the time spent on testing.- Led discussions among junior developers on best practices especially when using ChakraUI leading to more productivity and faster completion of the sprints. Implemented the use of smaller components in the code.- This meant better readability of the code and less timeused creating components.
Executive Administrator
-Presented and implemented changes to the teachers and learner schedules to ensure proper work-study flow increasing learner and teacher productivity and 100% proper utilization of time.-Generated learner reports and conducted one on one interviews with parents to discuss performance. Pivoting on weaknesses, scheduled extra classes improved the performance of learners by 13%.-Organized frequent meetings with the tutors to understand their challenges and successes and through the personal touch of involvement, class attendance and general satisfaction were at near 100%.
Business Support
Admissions Counselor
Teacher Of English
great school. Great opportunities.
Teacher Of English
Ben Wasonga education
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Lukenya University
Frequently asked questions about Ben Wasonga
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What company does Ben Wasonga work for?
Ben Wasonga works for SilverBirch Studios.
What is Ben Wasonga's role at SilverBirch Studios?
Ben Wasonga is listed as Frontend Developer at SilverBirch Studios.
Where is Ben Wasonga based?
Ben Wasonga is based in Nairobi County, Kenya while working with SilverBirch Studios.
What companies has Ben Wasonga worked for?
Ben Wasonga has worked for Silverbirch Studios, React Developer Community Kenya, Storyblok, Marathon, and Sokoplace.
How can I contact Ben Wasonga?
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What schools did Ben Wasonga attend?
Ben Wasonga holds Bachelor Of Education - Bed, Teaching English As A Second Or Foreign Language/Esl Language Instructor, B from Lukenya University.
What skills is Ben Wasonga known for?
Ben Wasonga is listed with skills including Leadership, Writing, Powerpoint, Social Media, Git, Public Speaking, Node.Js, and Mongodb.
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