• Led technology consolidation efforts by retiring outdated systems and migrating processes to our core platforms, enhancing efficiency and user experience.• Spearheaded the development of a progressive web app for seamless access across iOS and Android, improving accessibility for teachers, schools, and administrators.• Oversaw system integration initiatives, streamlining workflows with essential tools like Zoho and PandaDoc to enhance operational efficiency.

• Spearheaded technology initiatives at You Grow IT, focusing on change management and operational efficiencies.• Designed and implemented seamless IT system change strategies for user adoption and minimal disruption.• Led stakeholder engagement and developed IT governance frameworks to ensure alignment with organizational priorities.

In my role at Melbourne IT, I oversaw the implementation of online solutions, ensuring seamless integration and high user adoption rates. I conducted in-depth analysis of performance, identifying opportunities for improvement and cost savings. Additionally, I provided strategic advice to leadership on online solutions and vendor management, contributing to informed decision-making.

In my role as an Account Manager at Melbourne IT, I successfully managed a diverse portfolio of 150 SEO and PPC clients, ensuring their campaigns met performance goals and client satisfaction. I coordinated with vendors to optimize tools and services, negotiated contracts for cost-effective solutions, and developed and implemented SEO and PPC strategies to drive client success.

- Helpdesk Management: Managed a helpdesk team, ensuring timely resolution of technical issues and high customer satisfaction.- Customer Projects: Led and managed customer IT projects from initiation to completion, ensuring they met client requirements and were delivered on time and within budget.- Stakeholder Communication and Negotiation: Communicated and negotiated with stakeholders at every level, maintaining strong relationships and ensuring alignment with business objectives.-… Show more - Helpdesk Management: Managed a helpdesk team, ensuring timely resolution of technical issues and high customer satisfaction.- Customer Projects: Led and managed customer IT projects from initiation to completion, ensuring they met client requirements and were delivered on time and within budget.- Stakeholder Communication and Negotiation: Communicated and negotiated with stakeholders at every level, maintaining strong relationships and ensuring alignment with business objectives.- Vendor Management: Negotiated and managed vendor contracts, optimizing vendor performance and achieving cost savings.- Leadership and Administration: As the Director, handled accounting, administration, management, finance, marketing, and HR responsibilities, ensuring smooth operations across the organization.- Pitch Creation and Analysis: Developed detailed project pitches involving in-depth analysis, which contributed to successful client acquisitions and project approvals.- Industry Knowledge: Stayed up-to-date with industry trends and advancements, integrating the latest technologies and best practices into company operations.- Organizational Skills: Demonstrated strong organizational skills, effectively managing multiple tasks and projects simultaneously to ensure timely completion and high-quality outcomes.- Strategic Advice: Provided strategic advice to leadership on IT investments and vendor management, contributing to informed decision-making. Show less

- Supervise, mentor, and manage staff, as well as oversee total project completion- Responsibility for project profit and loss, in collaboration with various agency departments- Autonomously manage a portfolio of 150 SME accounts, accountable for managing their SEO campaigns from briefing through to completion; including analytic responsibilities, overall project management, and the development and fostering of long term relationships- Develop and track new business opportunities… Show more - Supervise, mentor, and manage staff, as well as oversee total project completion- Responsibility for project profit and loss, in collaboration with various agency departments- Autonomously manage a portfolio of 150 SME accounts, accountable for managing their SEO campaigns from briefing through to completion; including analytic responsibilities, overall project management, and the development and fostering of long term relationships- Develop and track new business opportunities with strong sales pipeline and win clients through tailored proposals and presentations- Have In depth technical understanding of SEO and campaign analysis to deliver tangible outcomes to clients- Liaise with high profile clients/stakeholders to deliver quality campaign outcomes through managing, monitoring, and delivering on expectations- Respond to all internal / external queries and issues in a professional and timely manner and prioritise and complete high volumes of urgent tasks and client requests- Maintain a high level of accuracy in administrative tasks Show less

- Autonomously manage a portfolio of 150 SME accounts, accountable for managing their SEO campaigns from briefing through to completion; including analytic responsibilities, overall project management, and the development and fostering of long term relationships- Develop and track new business opportunities with strong sales pipeline and win clients through tailored proposals and presentations- Have In depth technical understanding of SEO and campaign analysis to deliver tangible… Show more - Autonomously manage a portfolio of 150 SME accounts, accountable for managing their SEO campaigns from briefing through to completion; including analytic responsibilities, overall project management, and the development and fostering of long term relationships- Develop and track new business opportunities with strong sales pipeline and win clients through tailored proposals and presentations- Have In depth technical understanding of SEO and campaign analysis to deliver tangible outcomes to clients- Liaise with clients/stakeholders to deliver quality campaign outcomes through managing, monitoring, and delivering on expectations- Respond to all internal / external queries and issues in a professional and timely manner and prioritise and complete high volumes of urgent tasks and client requests- Maintain a high level of accuracy in administrative tasks Show less

As a Business Development Manager at Emcorp Solutions, I maintained strong client relationships, developed new business opportunities, and identified market trends to drive revenue growth. I managed profit and loss for client accounts, developed strategic business plans, and conducted successful client presentations and negotiations.

• Developed relationships with existing clients to drive business growth on Salmats Telstra account.• Generated new opportunities to expand the client base and increase revenue.• Consistently achieved targets set by the company to ensure success in the role.