Managed the CoreLogic account, acting as the point of contact between the account team and the Customer Performance Reporting team. Provided business analysis, project management, and request and change queue management. Worked across cross-functional IT groups to provide a comprehensive view of the environment and service levels. Adhered to and reported on ITIL methodology.- Performed the duty of Data Privacy advocate for Line of Business- Automated monthly SLA reporting from 15 business days to 5- Provided a cost savings to the account of $30k yearly for service level remediation and service manager time savings- Consolidated reporting across cross functional groups (InfoSec, Intel, Network, Mainframe, Etc)

Acted as the intake and solutioning lead for all new reporting contracts and accounts. Responsible for providing risk assessment and portfolio management to assigned reporting project managers. Handled all escalations and acted as point of contact and subject matter expert for all accounts until achieving steady state.- Worked with audit team for all SAS and ISO audits in the reporting space

Managed Department of Education account reporting. Provided incident, request, change, and problem support and queue management. Delegated all report development and customer engagement.- Managed annual First Quarter Capacity project with 100% benchmark attainment every year- Streamlined request management process, moving average request completion from 20 to 5 business days

Developed and maintained all regulatory and billing reports, queries, and stored procedures. Collaborated with customer service to remediate metric trending issues.- Implemented SQL Server 2005 enterprise-wide

Acted as the point of contact with various State and Federal commissions to provide reporting and audit information. Produced monthly compliance reports.- Automated 90% of regulatory reports, shortening reporting timelines from 1 week to 1 day