Ben Wehmeyer Email & Phone Number

New Mexico, United States

Houston, Texas Area

Houston, Texas Area

• Provide local support to Royal Dutch Shell end users for Hewlett Packard computers on hardware and software related issues.
• Processed tickets in Service Manager 9 ticket system for hardware and software related issues
• Installed and configured Windows 7 and Windows 10 images on various laptop and desktop machines
• Backed up and restored data for 200+ end user computers during reimaging from 32bit to 64bit operating system project
• Provided end users training for changes made and explained user required installations upon returning PC’s.
• Verified end user profile attributes in Active Directory and submitted requests for necessary changes.

Houston, Texas Area

• Primary global contact for capital product sold to affiliates, field locations, and sales personnel.
• Directed movement of capital material valued from $5K to > $1M for global multi-PSL operations, including scheduling delivery from warehouse to staging area and ensuring materials crated for shipment.
• Improved average delivery time from 30 days to 10 days within 90 days of assuming position by applying Lean Manufacturing Concepts.
• Maintained 98% customer satisfaction for shipment costs, on-time delivery and accuracy by fulfilling customer requests within contracted delivery schedule and providing constant feedback with area personnel.

Houston, Texas Area

• Utilized previous experience to review revisions made to schematics, drawings, and procedures for accuracy before production release.
• Communicated discrepancies to appropriate departments providing specific information for inaccuracies minimizing time required for correction.
• Implemented process for production router reviews, capturing 100% of material in production and items released from technology to comply with ISO standards.
• Corrected standard operating procedure, by capturing job duties of methods analyst and creating 120 page document.

Houston, Texas Area

• Supervised 10 employees monitoring accountability and attendance, while completing and delegating projects assigned by upper management.
• Participated in COPQ committee to identify and review discrepancies within charges for rework and scrap, that produced $30K average monthly charges which were moved to correct cost centers and reduced incurred expenses.
• Provided new equipment and training, improving quality of rework done on printed circuit boards, reducing monthly COPQ from greater than $10K to less than $4K.

Houston, Texas Area

• Supervised 22 employees while performing troubleshooting of printed circuit boards.
• Initiated correction of work in progress tracking system, providing accurate tracking and reporting of 2500+ PCB's and their process location.
• Maintained greater than 30 boards a month troubleshooting average reducing backlog of aging production orders.
• Participated on 5S team to conduct audits of work areas improving efficiency for manufacturing processes and ergonomics of employees.

Houston, Texas Area

Test and troubleshoot printed circuit boards. Focused on meeting production goals.

Houston, Texas Area

Field service for shipboard electronics. Install, troubleshoot, repair, and perform preventative maintenance on electronic equipment including but not limited to communication and navigation essential devices.

Various

Service technician for search and rescue electronic equipment on ship and shore locations.

Bachelor Of Science - Bs, Software Development

Marketing

Information Technology Systems Administrator