Ben Pearson Email & Phone Number

Corvallis, Oregon Area

• Provided hands-on support of HP/DELL Blade Servers running VMware/ESXi running Windows 2019 with: Active Directory, DFS-R, custom automation scripts, and programs. o VMware/Hyper V Migrations ESXi/MS o Responsible for support for SAN software and hardware configurationso Implemented and configured SCCM/SCOM to streamline many IT functions. o Analyzed system performance metrics, highlighted deficiencies, and developed solutions. o Maintained and monitored local and remote equipment.• Ensured supported systems, code, configurations, and documentation comply with internal and external governing laws, policies, rules, compliance measures, capacity planning, and change control. • Supervised and mentored Jr. System administrators and Help Desk technicians. Provided technical support to the Help Desk, customers, and end-users.

• Provided hands-on support of DELL PowerEdge Servers running Windows 2003/2008 with: Enterprise Active Directory, Exchange Server 2003, custom automation scripts and programs. Performed 2003 Native Active Directory to 2008R2 Native Active Directory upgrade. Configuration and support of SQL 2005 Server clusters (active/active and active/passive)SAN attached. VMware virtualization implemented for disaster recovery, and server consolidation. Windows Deployment Services configured to make imaging pc’s and server’s to windows 7 and server 2008 a faster process. . Implemented and configured WSUS/IAS/WDS/ to streamline many IT functions. • Implemented, operated and maintained network performance and monitoring tools (What’sup gold) and supports the associated maintenance and configuration process. Analyzed network performance metrics, highlighted deficiencies, and developed solutions. Maintained and monitored local and wide area networks and supporting equipment (Solarwinds).• Defined standard operating procedures, build recommendations and projects plans for capacity planning and change control .Ensured network devices meet company policies for archival to ensure recovery during a disaster or security event. Disaster recovery options tested and implemented.• Ensured supported systems, code, configurations and documentation comply with internal and external governing laws, policies, rules, and compliance measures.• Supervised and mentored network and Help Desk technicians. Provided technical support to the Help Desk, customers and end-users.

Las Vegas, Nevada, United States

• Worked with IT manager to combine two separate corporate AD forests into a single domain. This domain migration included testing and implementation of the Active Directory Migration Tool. Challenges included getting two organizations to look like they were one, so emails all looked like they came from one place while not interrupting the legacy networks and businesses on both sides.• Implement high availability webfarm to provide uninterrupted uptime for mission-critical applications. Designed Microsoft web farm project to balance network load across four servers to ensure uninterrupted uptime for Intranet applications and content. Configured shadow copy features for user-controlled rapid file recovery on the file server.• Provide daily hands-on support of HP and Compaq Servers running Windows 2000/2003 with: Enterprise Active Directory, Exchange Server 2003, custom automation scripts and programs. Configuration and support of SQL Server clusters (active/active and active/passive), SQL Server Enterprise, DFS, DNS, DHCP, WINS.• Primary support engineer for Enterprise backups and onsite/offsite data storage. Administer both Veritas Netbackup Enterprise Server 5.1 and Arcserve 11.5. Architected the backup policies, schedules, onsite and offsite retention policies, media requirements, master/media server design. The footprint includes both Windows UNIX and LINUX servers. Media includes direct backups to disc (iSCSI and HBA connections to SAN), and archive to ADIC Scalar 100 DLT, ADIC Scalar 100 LTO, and ADIC FastStor 2. Work closely with Iron Mountain for offsite media management and storage. Redesigned and implemented a full backup system to take advantage of new technologies for full system backups and immediate recovery.• Assisted IT manager with gathering requirements and metrics for Sarbanes Oxley audits.• Took initiative to document the data center including system architecture, maintenance, and operations logs and procedures for backups and media logs.

• Responsible for advanced systems support for sales staff. Component level of hardware and software issues for portable computer systems. Troubleshoot to determine and resolve problems. Recreated system issues in the lab and formulated solutions.• Lotus Notes Database Administration. Initiated Oracle Data Base Quality Assurance Test environmentMentored peers to strengthen moral and customer satisfaction• Palm O/S support (including Act, Advango, and proprietary software)• Technical Writer for the Solution Knowledge Base. HTML editor for the daily intranet newsletter

• Provided advanced technical support for Level 2 phone support technicians. Micron PC home office and small business desktop and portable computer systems. Troubleshoot component level Hardware and Software issues. • Quality assurance of Micron software programs and procedures. Recreated problems in the lab to find “fixes” and create patches• Initiated quality control programs for company COPC certification. Served as a team lead to reach campaign goals and originate action plans• Technical Editor of the Knowledge Base (PRIMUS 5.0). HTML editor of the daily newsletter Hot News• Facilitated ongoing Analyst training courses for new products and various software programs• Maintained help desk efficiency reports on the system database