Ben Reid Email & Phone Number

Sydney, New South Wales, Australia

Ausgrid is the largest distributor of electricity on Australia’s east coast, providing power to 1.8 million customers - that’s over four million Australians relying on us every day. Our network is made up of substations, powerlines, underground cables and power poles, spanning 22,275 square kilometres throughout Sydney, the Central Coast and the Hunter Valley. This is a Senior Management role focused on customer experience through quality Service Delivery and commercial governance. It… Show more Ausgrid is the largest distributor of electricity on Australia’s east coast, providing power to 1.8 million customers - that’s over four million Australians relying on us every day. Our network is made up of substations, powerlines, underground cables and power poles, spanning 22,275 square kilometres throughout Sydney, the Central Coast and the Hunter Valley. This is a Senior Management role focused on customer experience through quality Service Delivery and commercial governance. It operates in a complex outsourced / partnership structure and is accountable for the practices of Incident, Change, Problem, Asset, Configuration, Service Desk and the ITSM tool. Show less

Sydney , Inner West

Sydney Local Health District cares for 700,000 local residents and approx 1.3million people visiting and working in the area daily. The District includes Royal Prince Alfred Hospital, Concord General Repatriation Hospital, The Canterbury Hospital, Balmain Hospital, Sydney Dental Hospital. and RPA Virtual Hospital.This is a strategic and operational role in the Digital Health and Innovation Senior Leadership Team with accountability for delivery of excellent services aligned with the… Show more Sydney Local Health District cares for 700,000 local residents and approx 1.3million people visiting and working in the area daily. The District includes Royal Prince Alfred Hospital, Concord General Repatriation Hospital, The Canterbury Hospital, Balmain Hospital, Sydney Dental Hospital. and RPA Virtual Hospital.This is a strategic and operational role in the Digital Health and Innovation Senior Leadership Team with accountability for delivery of excellent services aligned with the district strategy and NSW state objectives, underpinned by the imperative of safety and excellent healthcare services for our patients and their families.A large and complex environment in which I serve as an advisor to the CIO and a co-creator of value with partners and customers through technology enabled services. I lead adoption and maturation of Service Management Practices across the organisation. Show less

Western Sydney

This position encompassed overall management and strategic leadership of Service Management, Corporate Application Support, End User Compute (EUC) and Network support for clinical and corporate services.This role entailed driving ICT enabled clinical governance improvement by establishing the Service Management team, and district-wide ITIL aligned processes: (Incident, Request, Change and Problem Management). The ITIL processes were adopted for the Electronic Medical Record… Show more This position encompassed overall management and strategic leadership of Service Management, Corporate Application Support, End User Compute (EUC) and Network support for clinical and corporate services.This role entailed driving ICT enabled clinical governance improvement by establishing the Service Management team, and district-wide ITIL aligned processes: (Incident, Request, Change and Problem Management). The ITIL processes were adopted for the Electronic Medical Record (eMR). and Patient Administration System(PAS), elevating the clinical governance and consistency of delivery and support from ICT Services. Show less

Sydney, New South Wales, Australia

known then as TAS Managed Services - a provider focused on the financial services sector. This position encompassed the overall responsibility for Data Center facility management, service management, outsourced business operations and automation, and the 24 x 7 shift operations / service desk. Various changed titles held with these responsibilities

St Leonards, Sydney, New South Wales, Australia

Zurich is a global company providing financial services to business and retail customers via a broker model. Services are aligned to Investment, Life, and General insurance products. This position encompassed overall responsibility, management and leadership of Data Centre facilities, technical operations, improvement projects and business continuity. The role entailed operational leadership of Technical specialists in infrastructure server automation and integration, batch processing… Show more Zurich is a global company providing financial services to business and retail customers via a broker model. Services are aligned to Investment, Life, and General insurance products. This position encompassed overall responsibility, management and leadership of Data Centre facilities, technical operations, improvement projects and business continuity. The role entailed operational leadership of Technical specialists in infrastructure server automation and integration, batch processing and scheduling specialists, IT Service Management, Disaster Recovery Management and the 24x7 Operations team as well as all facets of Datacentre and comms rooms Facility Management Show less

Sydney, New South Wales, Australia

This role, as part of the Operations team was responsible for the support of business processes through the administration and maintenance of automated batch processing for all business areas. Specific focus was on overnight processing, printing, integration with third party recipients and providers of data. The role included oncall support as well as considerable additional support for project go lives and end of financial year processing.

Sydney, New South Wales, Australia

QANTAS is a majority Australian owned Airline with both domestic and international routes This position encompassed the daily planning and scheduling of batch jobs for Financial, engineering and reservations systems. The role employs a continual improvement approach at all times , seeking to decrease the number of job failures and call outs and to shorten elapsed time in the batch window.

Sydney, New South Wales, Australia

This position was a 24x7 shift position involved working within the Network Operation Centre at the Data Centre. The role entailed systems monitoring across dozens of live systems enabling the Qantas Airways organisation and involved intervening in response to documented events at the O/S, application , database, network or infrastructure level. The role also performs scheduled technical changes to live environments and performs escalations to specialist support as required.

Sydney Cbd, New South Wales, Australia

This position was responsible for the balancing of daily accounts associated with Automatic Teller Machines (ATM) for credit unions, forensic investigations into transaction discrepancies and customer claims. It entailed making recommendations for reimbursement or Technical support actions.