Sarah Benz Email & Phone Number

Chalfont, PA, US

Ambler, Pennsylvania, United States

• In my role, I thrive on fostering collaboration with internal stakeholders, ensuring we grasp procurement requirements comprehensively for optimal outcomes. Engaging with vendors is pivotal, as I navigate lead time and.
• Spearheaded implementation of ERP software system, crafting Standard Operating Procedures (SOPs) for efficient system navigation and internal workflows. Conducted comprehensive staff training sessions focusing on.
• Managed Return Merchandise Authorizations (RMAs) and warranty processes, ensuring swift resolution and optimal asset management.
• Led initiatives focused on continuous improvement, including enhancing On-Time Delivery metrics, reducing lead times, and diversifying vendor sourcing strategies.
• Facilitated vendor and subcontractor negotiations, securing approvals from CFO and corporate stakeholders.
• Orchestrated seamless delivery logistics and conducted strategic meetings with subcontractors to establish project timelines, embodying fusion of procurement and project management expertise for internal initiatives.

Bensalem, Pennsylvania, United States

• I orchestrated seamless operations by coordinating service work across maintenance, projects, emergency calls, training sessions, and meetings. I managed scheduling, purchasing, field operations, and project management.
• Employed diverse resources to research and engage new service providers and vendors, optimizing cost-efficiency and service quality.
• Enhanced communication channels as primary liaison for 30-technician field crew, facilitating informed decision-making and optimizing daily activities.
• Elevated customer satisfaction by efficiently coordinating return goods authorization and work order processing for billing, ensuring superior customer experience.
• Fostered employee morale by managing daily payroll processing for over 30 technicians, tracking attendance, managing PTO, and generating necessary labor verification reports, thus increasing productivity.
• Addressed outstanding issues by providing diligent follow-up with customers, field staff, and internal stakeholders, consistently exceeding commitments and customer expectations.

Plymouth Meeting, Pennsylvania, United States

• I enhanced operational efficiency by overseeing field scheduling for installation, service work, and product delivery, optimizing workflows, and maximizing productivity. I directed the allocation of workforce.
• Coordinated daily and long-term plans of 10+ subcontractors and collaborating across departments to achieve organizational goals.
• Led team of 3 scheduling professionals, overseeing schedule coordination and review processes, and facilitating daily conference calls to ensure timely project completion.
• Ensured comprehensive and accurate definition of scope of work and job parameters by collaborating with sales, sales coordinators, and project/account management teams, consistently meeting project deadlines.
• Demonstrated career progression from Scheduling Assistant to Lead Scheduler within one year, showcasing strong leadership and operational excellence.

United States

Bachelor'S Degree

Bachelor'S Degree