Dávid Benza Email & Phone Number

London, England, United Kingdom

Overseeing and being responsible for the entire Front of House operation (team of 50) in a 610 bedrooms **** High end Central London Hotel.
Conveying the Hotel Front Office team from Quarantine Operation back to the normal business. Restructuring, creating, hiring, training and coaching a brand-new team.
Successfully overachieved the Budget, breaking every past record. Running high occupancy – 95% average for 9 consecutive months. • Liaising and working very closely with Reservation, Housekeeping and Maintenance departments in order to achieve high guest satisfaction. Implementing new policies and creating new standard operation procedures.
Planning weekly payroll forecast, controlling staffing level and cost as business demands.
Covering Duty Manager shifts, being responsible for the whole hotel operation

Crawley

Since the Hotel remained open I was working throughout the pandemic – flexible furlough. I was responsible of the restructure of the Front Office department in order to become more efficient in the light of the new circumstances. Played active part to turn the Hotel to a Quarantine Government Facility, being responsible not just to prepare the FO departments, but becoming Fire Marshall trainer for every other department as well.
Oversee and being responsible for the entire Front of House operation (18 day staff and 8 night staff) in a 432 bedrooms **** Hotel
Recruiting, hiring, training, developing, coaching, and supervising front of house team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures. Achieving 100% guest satisfaction on December 2019 through the TrustYou online feedback management system.
Create a safe and trusting environment using motivational leadership, achieving 92% overall Front of House team satisfaction on the yearly Employee Opinion Survey at November 2019.
Planning payroll forecast weekly, controlling staffing level and cost as business demands.
Attending Business Development Meetings. Analyzing competitors, leasing with Revenue manager to ensure room types controlled and looked after maximizing the revenue.
Doing Duty Manager shifts, being responsible for the whole hotel operation.

Tunbridge Wells

Oversee and being responsible for the entire Front Office (day and night) operation in a 34 bedrooms traditional high end **** boutique hotel.
Ensure regular and VIP Guests are recognized and that the Reception department operates with a sales attitude. Taking responsibility of all complaints and make sure guests are satisfied until a solution is achieved.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Maintain good communication and working relationships with all hotel departments. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
Doing Duty Manager shifts, being responsible for the whole hotel operation.

Budapest Donati Utca 53, 1015

Analyzing the current work methods, creating a business plan, breaking down monthly and weekly tasks.
Performance management, creating SOP's and checklists.
Setting up business competitor list. Monitoring, analyzing their rates and feedbacks, optimizing own rates.
Tracking and analyzing monthly revenue.
Creating the Event calendar.
Creating a Marketing plan including SWOT analysis.
Monitoring guests (nationality, type, age) and habits.
Create packages and special offers.
Searching for new business partners.

Budapest, Ulloi Ut 30, 1081, Hungary

Analyzing the current work methods, creating a business plan, breaking down monthly and weekly tasks.
Performance management, creating SOP's and checklists.
Setting up business competitor list. Monitoring, analyzing their rates and feedbacks, optimizing own rates.
Tracking and analyzing monthly revenue.
Creating the Event calendar.
Creating a Marketing plan including SWOT analysis.
Monitoring guests (nationality, type, age) and habits.
Create packages and special offers.
Searching for new business partners.
Creating a reception area, hiring and training receptionists.

Budapest, Vadasz Utca 14, 1054, Hungary

Creating the hotel’s business plan including the competitor analysis. Setting up room rates, staffing level and the annual strategic plan.
Creating the pre-opening check list, the time-line and calculating the pre-opening budget.
Determining the workstations and the needs of every department. Creating RFP's, meeting the future partners, checking the product, preparing the contract with the chosen companies.
Preparing the Profit and Loss calculation.
Involvement in creating design and facilities of the hotel.
Preparing the policies of the Hotel, SOP's and checklists.

Southgate Ave, Crawley, West Sussex Rh10 6Lw, United Kingdom

Oversee the entire Front Office operation to maintain high standards.
Ensure regular and VIP Guests are recognized and that the Reception department operates with a sales attitude.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Taking responsibility of all complaints and make sure guests are satisfied until a solution is achieved.
Maintain good communication and working relationships with all hotel departments.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Played very active part in obtaining and improving guests feedbacks, monitoring and analyzing through the TrustYou online feedback management system.
Controlled costs by managing staffing levels.
Assist FOM in rostering and recruitment.
Maintain very close relationship with Finance Manager in order to ensure right policies are followed.
Liasing with Revenue manager to ensure room types, over bookings and delayed flights are controlled and looked after.
Responsible for follow up for all out bookings.
Introduced up selling incentive schemes to ensure maximum up sellings are achieved with in the department.
Fully responsible for training any new starters within the department.
Monitoring and analyzing competitor's performance via TripAdvisor and daily rates via Rategain.
Fully aware of the rate changing, the opening and closing procedures.
Doing Duty Manager shifts, being responsible for the whole hotel operation.

Manchester, United Kingdom

Oversee the entire Front Office operation to maintain high standards.
Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Taking responsibility of all complaints and make sure guests are satisfied until a solution is achieved.
Assisted my Operation Manager in introducing loyalty guests scheme.
Maintain good communication and working relationships with all hotel departments.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Played very active part in obtaining and improving guests survey feedback through the Accor’s feedback survey named Olakala.
Improved hotel ranking on Trip advisor from 68 to 29 by implementing new ideas.
Controlled costs by managing staffing levels.
Assist FOM in rostering and recruitment.
Maintain very close relationship with Finance Manager in order to ensure right policies are followed.
Liasing with Revenue manager to ensure room types or over bookings are controlled and looked after.
Responsible for follow up for all out bookings.
Introduced up selling incentive schemes to ensure maximum up sellings are achieved with in the department.
Took full responsibility of department in the absence of Front Office Manager.
Fully responsible for training any new starters within the department.

Coylumbridge, Scotland, Uk

Welcome and check in of guests, including processing of group arrivals.
Check out departing guests using the hotel’s accounting system.
Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints.
Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events.
Maximise Sales revenues through up selling and marketing programs.
General switchboard duties including taking of reservations.
Project a professional manner with an emphasis on hospitality and guest service.

Budapest, Hungary

Be visible in the hotel lobby and other public areas.
Represent the Night Manager and all the Senior Managers in their absence.
Have a good knowledge of all security and emergency procedures and manage the instigation of these if required to do so.
Deal with any management issues or emergencies that arise, record them as required and ensure there is follow up.
Ensure that all guest complaints are dealt with promptly and followed up on.
Support the Night Auditor with all Front Desk and accounting related duties.
Produce any nightly reports as required.
Inform Departments of special requests, early/late departures, room changes etc.
Maintain a good status awareness of all hotel areas.

Budapest, Hungary

Seeking new partners and keeping up continually contact with existing ones. Organizing and making presentations about the latest issues. Organizing the transportation and the storage of the books. Making the monthly settlement and control of the out placed stock.

Budapest, Hungary

Associate'S Degree, Tourism Assistant, Protocol Assistant And Tour Guide

Internal Trainings

Supervisory Work Shop Complaint Handling Guest Care Manager training

Internal Trainings

OnQ Trainings Hilton Honors Training Next Step on the Journey I-VI. Customer Service Training Supervision I-II. Diversity Training.

Associate'S Degree, Electrotechnician

High School