Achievement driven technical expert with 12+ Years of experience in Technical Project Management, Transition and Transformation Management, Release Management, Change Management, Vendor Management, Business Integration, Jira, Confluence & ScrumInfrastructure and Network Operations with Program/Project Management, Incident Management.Provides delivery leadership in the design, deployment and data conversion of complex data solutions, including data validation, UAT and Data Quality practices.Experienced in Cloud Migrate, Monitor, Action Groups, Cosmos DB, Automation, AD Management and ASR.Good understanding of storage concepts. Experienced in designing, provisioning, and operations of Cloud Storage.Performed migration of Microsoft SQL server to Cloud SQL databaseWorked on Cloud compute services, Cloud Web apps, Cloud Data Factory & Storage, Cloud Media & Content delivery, Cloud Networking, Cloud Hybrid Integration, and Cloud Identity & Access Management. Agile methodologies to deliver technology and business solutions on time and on budget.Portfolio/Project/Program Management Office (PMO), Problem Management, Risk Management, Process ManagementExperience in Cloud Administration, involved in configuration for web apps, Cloud App services, Cloud Application insights, Cloud Application gateway, Cloud DNS, Cloud traffic manager, App services, Logic Apps and Functions. Responsible for new On-boarding and Sustainment Software application's Configuration on Cloud cloud. Setting up Cloud SQL DB, App Insights, and Log analytics for Web App and API using ARM templatesResponsible for Deployment of Infrastructure Using ARM Template in Dev, UAT and Prod Environment and Troubleshoot Issues Related to Web Apps, APIs, VMs, Cloud AD and all the Cloud related Services.Deployed Cloud IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets and managed virtual networks and Virtual machines using Cloud portal.

Brainstorming: Interacted with technical teams early on to outline the project scope and objectives.Planning: Created detailed project plans, including timelines, resource allocation, and risk assessment.Scheduling: Allocated tasks among the team and setting deadlines with a focus on creating a smooth, efficient workflow.Execution oversight: Overseeing the project’s major phases, making sure everyone is meeting technical standards and deadlines.Budget management: Monitored the project budget, making adjustments as needed while handling unexpected changes or challenges.Stakeholder communication: Kept all stakeholders in the loop about project progress and any issues that pop up, plus translating technical details into general terms they can understand.Collaboration: Worked with department heads and other team leaders to ensure project objectives are met through cooperative efforts.Project Success Champion: Primary mission was steering projects to success, delivering high-impact, quality solutions to our clients. Remote Collaboration Pro: Expertly navigating the remote-first environment, foster seamless collaboration with internal teams and clients. Documentation Guru: Crafted the project's blueprint with precision, managing key documents like schedules, status reports, and stakeholder presentations. Client Relationship Master: Skilled in building and nurturing client relationships, adeptly balance client needs with our internal goals, mitigating risks along the way. Agile Leadership Advocate: Embodying agile principles, lead with a focus on team engagement and peak performance, ensuring team thrives and excels. Team Mentor and Coach: As a mentor, inspired team, setting and reaching significant goals, nurturing both individual and organizational growth. Dynamic Leadership and Vision: Infectious enthusiasm building relationships, motivated the team and guided them through challenges, all while keeping an eye out for roadblocks and future business opportunI

Managed relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation managementUtilized roadmaps, project plans, and schedules to oversee all activities within deliveryConducted progress reviews to assess project outcomes and build confidence that projects will deliver to time, budget, and agreed standardsProvided timely, consistent, and accurate reporting of the status of initiatives to stakeholders. Developed and delivered necessary presentations including supporting documentation to all levels throughout the organizationDriven operational excellence while ensuring the successful delivery of projects against strategic prioritiesCollaborated effectively with sales and externally with client stakeholders to provide seamless engagement support to the businessServed as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issuesInternalized client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completedOwned and managed resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition teamAdvised recruiting, account managers, sales, and executive leadership on how best to engage in the resource management processes, and make recommendations for improved outcomesCollaborated with recruiting and operations teams to provide a smooth onboarding and first-deployment experience to our new hiresCreated burn reports and provide financial data to internal stakeholders and clientsUnderstood, internalized client-centric requirements, met with practice head, account exec to understand exact needs and take the lead in getting the right teams in the right seats.Optimized utilization and resource planning across the company.

Leadership & direction to Business Process initiatives & driving cost saving initiatives across the function to overall increase efficiency & efficacy in the Process.Identifying new opportunity areas, facilitating the movement of more Operational tasks from various regional teams across geographies to the centralized team for enhanced operational efficiency.Identifying Gaps in the Process ‘As-Is’ and driving it through Technology led solutions/Quality initiatives.Creation and continuous maintenance of SOP’s, SIPOC, Process maps and other instruction manuals. Monitoring & managing performance against budgets and service levels (SLAs) to ensure quality service to customers and adherence to budgeted cost allocations.Develop key metrics/measures for the business performance. Investigate & identify performance drivers, root causes of process inefficiencies, correct/develop new processes to achieve improved performance. Coaching & mentoring team members.Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changesUnder the direction of the Director or other senior personnel, determined user demands, established work priorities, and planned, directed and monitored project work. Supported Information System related business planning requirements including, but not limited to, budgeting, scheduling, and workload planning. Maintained project issues and reported to Information System management and local steering teams on progress of critical path items. Reported project status and accomplishments. Gathered and evaluated information concerning a user’s conceptual needs, estimate and schedule project activities and associated costs, coordinate and participate in analysis/design/coding activities, ensure that system changes are fully tested, ensure users are fully trained and prepared, associated guideline and procedure requirements are met, and coordinate implementation of the changes.

Managing process Virtela Communications. Leading a team and providing L1 Desktop and Basic Networking Support along with AD, VPN, Blackberry and Microsoft Applications.Managing and providing solutions for escalations and diverting all the IT related issues to respective teams under Service Desk Management.Service Delivery, Troubleshooting, Queue Monitoring, Escalation Management and Reporting.Technical Support /Assistance for Severity tickets. Monitoring queue & ensuring call closure within TAT. Record, track and document support cases, generate problem reports in Tracking System.Following Escalation matrix for problem resolution as per define SLA.Coordinating with team members to resolve escalated calls and achieve higher customer satisfaction matrices.Manage a queue of multiple complex issues, effectively communicating status and managing timely resolution. Document all the issues, their resolutions, and create self-help documents for use by user community and support team. Manage the Ticket base support; Check the tickets raised by users. Communicate with them, understand their queries & give response accordingly.Identification of the Problem statement, categorizing it & passing it on to respective support Team Members for appropriate action.Coordination with the Team Members & closing the issue once done. In case of critical issues, escalating it to seniors & ensure call closure within stipulated TATDaily reporting to the client on Call Management and Quality. Dashboard reporting highlighting key metrics/measures for Business performance & recommending areas of improvement. Publishing Scorecard on regular basis & conducting enhancement training to evaluate the performance parameters individually.Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.