• Responsible for overall service delivery and operations of CSR functions for their respective stations/region• Lead and manage team of Local and National Customer Service Representative staff as well as support day to day activities• Assisting with the planning of resources and workloads for CSRs within the station/region and addressing peak times and events• Communicate best practices to team and make corrections if proper protocol is not being followed• Evaluate CSR performance, processes and improve efficiencies where needed• Manage order process & defect resolution for stations/region• Troubleshoot any issues with orders, revisions, makegoods, and systems related problems• Work with CFS/finance to establish new client accounts in sales system, oversee credit and rebills and ensure monthly payments are billed correctly

• Inventory Control• Maintaining client satisfaction in the high volume TV air time sales process• Handling sales orders, contracts, credits, and air time scheduling issues.• Handles $7 million of national accounts quarterly• Served as Sales Administrative Team Leader for the 2012 Olympics• Researches and reconciles discrepancies• Sold alternate airtime packages to buyers

• Sold paid programming and direct response• Supported an account executive on broadcast accounts• Maintaining sales agreements between advertising agencies and television stations• Liaison between client, station and agency personnel• Handling sales orders, contracts, order confirmations, credits, call sheets, and air time scheduling issues

• Greeted Customers/Customer Service• Scheduled delivery and installations• Product knowledge• Offered recommendations based on customer’s needs • Reaching and maintaining sales quotas and goals• Assisted in setting up displays• Knowledge of company and competition promotions