Freddie Berberena, M.Ed. Email and Phone Number
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Hello, I’m Freddie Berberena! My history of success in the healthcare industry is directly related to my ability to create, implement and foster positive change within the organization. I’m an expert at managing client satisfaction and training teams to achieve demanding service goals.Companies I’ve made a positive impact at include Empyrean Benefits Solutions, Bloom Health, and UnitedHealth Group — however; my prowess is not limited by industry or company type.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!
Empyrean
View- Website:
- goempyrean.com
- Employees:
- 1041
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Vice President - Member Services And Service Center StrategyEmpyreanRosemount, Mn, Us
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Vice President - Member Services & Service Center StrategyEmpyrean Jan 2023 - PresentMinneapolis, Minnesota, United StatesIn this role I oversee the operations, strategic planning, and overall management of the service center to ensure high-quality service delivery and customer satisfaction. This role involves leading a team of professionals, optimizing processes, managing budgets, and implementing initiatives to improve efficiency and service performance. In this role I have collaborated with other departments to align the service center's goals with the company's objectives.One of the key accomplishments of this role is the successful integration of artificial intelligence (AI) into the service center's operations. This achievement includes deploying AI solutions for both internal and external use, such as automating routine tasks, enhancing customer support through AI-driven chatbots and Virtual Assistants, and leveraging data analytics for better decision-making. This innovation has significantly improved service efficiency, customer experience, and operational productivity.
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Senior Director, Service Center Strategy And OperationsEmpyrean Benefit Solutions, Inc. Dec 2020 - Jan 2023Minneapolis, Minnesota, United StatesLead the Service Center Operations strategic planning development and deliver a model to the organization that drives efficiency in the groups’ structure, establish process, procedure, and sales standards that can be driven out through existing clients and prospects. Additionally review and enhance the Service Center offering including tool development, partners, and vendors. Importantly enhancing the visibility of other leaders with the Service Center and establish a leadership structure that promotes achievement of corporate initiatives and goals.
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Director Of Product Development - Administrative SolutionsEmpyrean Benefit Solutions, Inc. Jan 2018 - Dec 2020Greater Minneapolis-St. Paul AreaHelping to drive leadership in a team created from acquisition. Responsible to understand Empyrean’s needs from the market, drive change within the organization to help fill product gaps, enhance current partnerships, and secure new ones. Areas of responsibilities include Group/Direct Billing, Spending Accounts, HRIS & Payroll, COBRA, ACA reporting & dependent verification services. Will work with the Marketing team to best position products so that they can be leveraged to help win new business and retain existing client. Enlisted to help Administrative Solutions team contribute 12% to Empyrean overall new annual recurring revenue.● Collaborate with Operations to determine gaps in offerings and services● Manage relationships with Empyrean’s vendor partners in this space ● Partner with Client Service teams to help establish scalable processes and procedures
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Director Of Operations – Channel Partners And Small Market BusinessEmpyrean Benefit Solutions, Inc. Jul 2016 - Jan 2018Greater Minneapolis-St. Paul AreaTransitioned into this new and exciting role as part of the Empyrean acquisition of Bloom Health. Responsible for the retention and growth of Empyrean’s strategic channel partners. Contributed to growth of the company by 245% over the last three years. Serves as a crucial member of operations management team, focused on many key tasks like building the new Small Market and Broker sales strategies. ● Collaborated with the Product Team to create innovative solutions that enhance service offerings in the market place resulting in a 22% and 47% increase for two of the channel partners in revenue during just one sales cycle. ● Led the operations initiative to consolidate the technology used by legacy and the acquiring organization. Streamlined efforts resulted in a $2.5M savings. ● Partnered with the Human Resources department to establish new job descriptions and transition the existing employees over to their new roles as part of the new organization.
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Head Of Business OperationsBloom Health Sep 2013 - Jun 2016MinneapolisServed as the lead project controller for the launch of a newly formed division, including standardization of the financial infrastructure of the platform. Provided oversight to all phases of the employer group lifecycle, from implementation to project completion. ● Reduced the Service Center budget by $8M, maintaining contractual service-level agreements. ● Developed processes that reduced implementation and installation times by 35%, minimizing the need for staff by 18%. ● Internally sourced, on-boarded, and trained a new implementation and sales solutions team consisting of six individuals in four months. Proposed the idea to the Executive team and gained approval to launch the team.
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Head Of Service Center & Training OperationsBloom Health Jun 2012 - Sep 2013MinneapolisDesigned and established processes and technologies required to operate the Service Center. Managed performance of 80+ Advisors in daily activities, servicing various health plans around the country. Created and oversaw training programs utilized company wide. ● Oversaw the consulting process on content creation and implementation strategy. ● Administered an aggressive deployment process, and in just 120 days, pulled the project up from 14 days behind schedule to completion 12 days ahead of schedule.
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Director Of Training And Delivery OperationsOptumhealth Sep 2011 - Jun 2012Greater Minneapolis-St. Paul AreaCreated a cohesive training approach for the product lines associated with OptumHealth. Developed various training methods, including performance-based training, in-person coaching, and distance learning options via WebEx. Managed quality and consistency of training across locations. ● Supervised a team of 22 trainers working across 13 locations nationally.● Spearheaded the initiative to consolidate the new hire curriculum for CM/DM Nurses from 20 days to 13 days, reducing training costs and maintaining high-quality training experiences. ● Implemented a peer review program to allow trainers to gain real time support while on the job, utilizing Telepresence technology. -
Manager Of Training & DeliveryOptumhealth - A Division Of Unitedhealth Group Jul 2009 - Sep 2011Golden Valley, MnOversaw the day to day training operations of nine clinical call centers located across the United States. ● Directly supervised a team of Training Specialists delivering training education to the Nursing teams.● Supervised the training of Case Management Nurses who supported the various clinical management programs offered to consumers.
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Manager Of Clinical DeliveryOptumhealth- A Unitedhealth Group Company Feb 2009 - Jul 20091:1 Enterprise Messaging SolutionsOptumHealth Strategic Clinical Delivery
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Capabilities ManagerOptumhealth- A Unitedhealth Group Company Dec 2007 - Feb 2009
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Associate Product Manager - Clinical SolutionsSpecialized Care Services - A Unitedhealth Group Company Mar 2007 - Dec 2007
Freddie Berberena, M.Ed. Skills
Freddie Berberena, M.Ed. Education Details
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Teaching And Learning -
Pragmatic Marketing -
Kineseology, Biomechanics, Health And Technology
Frequently Asked Questions about Freddie Berberena, M.Ed.
What company does Freddie Berberena, M.Ed. work for?
Freddie Berberena, M.Ed. works for Empyrean
What is Freddie Berberena, M.Ed.'s role at the current company?
Freddie Berberena, M.Ed.'s current role is Vice President - Member Services and Service Center Strategy.
What is Freddie Berberena, M.Ed.'s email address?
Freddie Berberena, M.Ed.'s email address is fr****@****lth.com
What is Freddie Berberena, M.Ed.'s direct phone number?
Freddie Berberena, M.Ed.'s direct phone number is +161236*****
What schools did Freddie Berberena, M.Ed. attend?
Freddie Berberena, M.Ed. attended Saint Mary's University Of Minnesota, Pragmatic Marketing, Concordia University-St. Paul, Concordia University-St. Paul.
What skills is Freddie Berberena, M.Ed. known for?
Freddie Berberena, M.Ed. has skills like Leadership, Process Improvement, Training, Management, Strategic Planning, Project Management, Healthcare, Cross Functional Team Leadership, Team Building, Vendor Management, Strategy, Healthcare Information Technology.
Who are Freddie Berberena, M.Ed.'s colleagues?
Freddie Berberena, M.Ed.'s colleagues are Allen Reaughjr, Briana Henderson, Carla Kimble, Cebs, Mba, Raj Giddi, Annetta Scott, Ifeanyi Onyekpe, Tiffany Fisher-Southerland.
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