Berdia B. Email & Phone Number

Tbilisi, Georgia

Audit Customer Interactions: Regularly review phone and email communications to ensure compliance with quality standards.Evaluate Performance: Assess and document the effectiveness of customer service representatives, providing feedback for improvement.Analyze Metrics: Identify trends and recurring issues through quality metrics and customer feedback.Implement Improvements: Develop and apply process enhancements to boost service quality and efficiency.Collaborate on Training: Work with training teams to update materials and conduct sessions to address skill gaps and promote quality standards.Prepare Reports: Create detailed reports on quality metrics and present recommendations to management.Utilize Feedback: Refine monitoring criteria and address issues based on customer feedback.Ensure Compliance: Conduct assessments to maintain adherence to policies and regulations.Stay Updated: Keep current with industry standards and best practices to ensure effective quality assurance.

Tbilisi, Georgia

Managed High Volume Inquiries: Addressed phone and email inquiries with timely, accurate responses.Subject Matter Expert: Resolved complex cases with detailed analysis and expert knowledge.Issue Resolution: Handled intricate customer issues to ensure satisfaction and loyalty.Internal Collaboration: Coordinated with teams to address and resolve escalated cases.Agent Support: Guided and mentored junior agents, sharing best practices and improving performance.Training Assistance: Supported onboarding and training of new team members.

Remote

Assisted in managing client accounts and ensuring customer satisfaction.Collaborated with the team to develop marketing strategies and improve client engagement.

Remote

Conducted quality assurance checks and transcription tasks for various projects.Provided detailed feedback to ensure accuracy and consistency in delivered content.

Remote

Moderated a rapidly growing international community, managing content and user interactions.Addressed and resolved user concerns, enhancing the overall community experience.Planned and executed community events, resulting in increased engagement and satisfaction.

Remote

Managed a large-scale community, handling content moderation and user support.Provided information and assistance on game-related inquiries, leading to improved user experience.Engaged with community members and staff, contributing to the growth and success of the community.