Berea Hayes Email and Phone Number

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities. Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses. Met or surpassed business targets regularly through employee engagement and forward-thinking planning. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Processed payments for credit and debit cards and returned proper change for cash transactions. Interviewed, hired, and trained associates to equip them to comply with the company's policies and procedures. Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Manage associates in cashier operations, cross-train and hire new candidates for the company. Train new managers on store operations and policies. Evaluated employee skills and knowledge regularly and provide mentoring when necessary.

Provided clerical support, addressing routine and special requirements. Sorted, organized, and maintained files. Answered and transferred incoming telephone calls, taking messages for various staff members. Scanned inventory into the store for sale. Visited other Ross Dress for Less stores to observe and improve store operations.

Contacted prospective students to follow up on their Admissions status. Interacted with university prospective students and parents during tours and student visit days, answering questions and providing insight. Scanned transcripts, test scores, and other records. Assisted new students with registration.