Berea Williams, Mba Email & Phone Number

Plano, Texas, United States

Provide advanced operational and consultative support to conduct more complex operations and data analysis focused on casualty claim data mapping, transformation, and reporting for active takeover business. Perform research, analyze data, map/maintain transformation logic from source data files, execute claim data transformation jobs/reports, and recommend changes and/or take action to provide accurate and timely transformed takeover claim data.

Plano, Texas, United States

• Worked cross-functionally with Workforce Management, Operations Managers, Process Owners, Operational Analytics, and Field Managers to support staffing needs for Non-Fault Medical Management, Inside APD, and Auto Centralized Services organizations.• Led team in prioritizing needs of the Auto organization in order to achieve staffing goals via forecasting methods, model optimization, and data reporting.• Utilized SAS to compile data and report APD availability results to senior management, including Chief Claims Officer and Senior Field Managers. • Presented staffing forecasting results and made recommendations to senior management in monthly meetings.

Plano, Texas

Provided countrywide support for the Risk Management Consulting Department. Supported profitable sales in new business and renewals by working with underwriting to achieve business goals. Conducted complex research and analysis (loss analysis, benchmarking, financial and statistical analysis).Maximized business unit competitiveness by understanding and leveraging industry issues and challenges, competitor offerings, Liberty Mutual differentiators, and customer/market needs. Presented insights and recommendations to customers and internal account teams (including senior decision-makers and C-suite executives) by using data storytelling to display the company's value proposition.Generated Excel pivot tables to compile and organize data, and manipulate and create macros to automate processes.

Irving, Texas

Worked on a dedicated team for the organization's largest commercial account.Conducted liability investigations to include recorded statements, recovery of CCTV, and obtaining witness information.Wrote and presented claims summary reviews to advise the customer of changes and recommendations.Managed litigation, including plaintiff attorney negotiations, mediations, and managing defense counsel. Presented at semiannual litigation claims reviews with the customer account team at the customer's home office.Provided recommendations to the customer and account team for claims and litigation handling.Mentored new hires and assisted in their development throughout their tenure with the team.

Irving, Texas

Read and interpreted contracts to investigate and afford coverage.Evaluated and recognized risk for commercial insurance policyholders.Analyzed medical records to determine reasonable and necessary medical treatment. Negotiated with attorneys and claimants for settlement of bodily injury claims.Maintained lines of communication with customers, agents, and attorneys throughout life of claims.Mentored new hires throughout their tenure.

Irving, Texas

Read and interpreted contracts to investigate and afford coverage.Evaluated and recognized risk for commercial insurance policyholders.Analyzed medical records to determine reasonable and necessary medical treatment. Negotiated with attorneys and claimants for settlement of bodily injury claims.Maintained lines of communication with customers, agents, and attorneys throughout life of claims.

Richardson, Texas, United States

Negotiated liability with adverse carriers before coming to a settlement.Investigated liability by taking recorded statements, reviewing police reports, and all other evidence presented within three days, on average.Handled first-party injuries, analyzing medical bills and issuing timely payments.Kept all parties updated on progress of all claims throughout life of claims.Maintained top 5% quartile in department rankings for file maintenance, closures, and customer surveys.

Worked collaboratively in a team environment, assisting on claims and working them until closure.Efficiently took first notices of loss in the call center.Investigated liability on claims by reviewing all evidence.Made payments on claims for auto damage in a timely manner.

Mansfield, Texas

Worked as a CNA on Med-Surg floor.Completed customer vitals (blood pressure, glucose, respirations, temperature) every four hours.Assisted patients with activities of daily living to include dressing, feeding, bathing, etc.Assisted nurses with any other requests throughout shifts.

Postgraduate Program, Data Science And Business Analytics

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Science (M.S.), Economic Data Analytics

Bachelor Of Science (B.S.), Economics

Activities and Societies: Delta Sigma Pi (VP-Alumni Relations)

Human Development And Family Studies, General

Activities and Societies: Black Student Association (Treasurer, External VP, President), Student Government Association (Senator, Budget &.

High School Diploma

Activities and Societies: Athletic training