Assistant It Coordinator
CurrentI provided technical support to end-users, addressing issues related to computer systems, software, hardware, and network connectivity, while overseeing and maintaining the organization's network infrastructure, including routers, switches, firewalls, and other essential networking equipment. I administered and managed platforms such as Google Classroom, Google Accounts, Google Docs and Forms, Office 365, and ERP systems. Additionally, I assisted in the planning, coordination, and execution of… Show more I provided technical support to end-users, addressing issues related to computer systems, software, hardware, and network connectivity, while overseeing and maintaining the organization's network infrastructure, including routers, switches, firewalls, and other essential networking equipment. I administered and managed platforms such as Google Classroom, Google Accounts, Google Docs and Forms, Office 365, and ERP systems. Additionally, I assisted in the planning, coordination, and execution of IT projects, such as system software deployments and infrastructure enhancements, and performed repairs and maintenance on copiers, printers, networking devices, computers, security cameras, and other related equipment. I played a key role in supporting the implementation and management of backup and disaster recovery procedures to ensure the protection and integrity of organizational data. Moreover, I contributed to the development and enforcement of security policies and procedures to safeguard the organization's IT assets. I also conducted training sessions and workshops to educate users on the effective utilization of software applications, hardware devices, and IT systems, while managing IT assets and inventory, including tracking hardware and software licenses, maintaining inventory levels, and coordinating procurement activities. Show less
