Berenice Duran Olvera Email & Phone Number

New York, Ny, Us

United States

- Assist families in navigating the application process for educational savings accounts (ESAs) and microgrants, ensuring a smooth and stress-free experience.- Efficiently communicate with customers via phone in both English and Spanish, understand their needs, and resolve issues thoroughly and accurately, with follow-up after each call to ensure satisfaction.- Increased customer satisfaction score to an average of 80%-90% weekly by actively implementing customer feedback and refining support strategies.- Appropriately and effectively escalate customer issues to the correct team by gathering necessary information, following established processes, and utilizing Asana to ensure customers receive timely and effective assistance.

New York, New York, United States

- Develop and manage a social media presence on Instagram and Facebook to organically promote my baking business, acquire new customers, and generate over $800 in sales.- Collaborate with customers to realize and deliver their vision of the desserts beyond expectations.- Actively maintain a positive reputation through referrals and repeat business from pleased customers.- Display a strong work ethic, attention to detail, and ability to work independently, successfully fulfilling over 65 customizable orders.

New York, New York, United States

- Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills- Strengthened key professional abilities including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work- Achieved credentials in HIPAA compliance for business associates, Zendesk Omnichannel Agent certification- Technical skills learned: Zendesk, Intercom, Slack, macOS, Google Suite including Docs, Sheets, and Slides

- Spend 20 hours weekly providing daily direct care to an individual with a disability and implement the best execution when assisting and supervising self-help needs such as bathing, eating, hygiene, and dressing.- Develop the individual’s social skills by heightening greeting skills, safety skills, and communication with a speech device app.- Connect with individuals’ families, medical professionals, care coordinators, and others to arrange care and implement a care plan.- Coordinate and assist in transporting individual to health care appointments and weekly therapy sessions.