- Performing detailed and recorded inspections ensuring LQA & FORBES standards.- Understanding customer needs and requirements to develop effective quality service processes.- Communicate with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives.- Identify areas for improvement and making recommendations for corrective action.

- Ensured quality procedures and training compliance with departments accordingly to FORBES and LQA standards.- Coordinated with department heads to help identify training opportunities for their team members.- Overseen Corporate Learning Management System (LMS).- Created Leadership Program, included mentorship with ExCom Members and PDP's.- Conducted anual training needs & activities calendar, designing and developing the Learning Program.- Improved our Brand Orientation… Show more - Ensured quality procedures and training compliance with departments accordingly to FORBES and LQA standards.- Coordinated with department heads to help identify training opportunities for their team members.- Overseen Corporate Learning Management System (LMS).- Created Leadership Program, included mentorship with ExCom Members and PDP's.- Conducted anual training needs & activities calendar, designing and developing the Learning Program.- Improved our Brand Orientation Program by creating a concept elevating the experience of colleagues to ensure a high performance in their roles.- Conducted HR training for Managers, Supervisors and Line Staff colleagues. Show less

-Developed the organization’s internal marketing strategy, creating content for various channels and planning and calendar of activities aligned with brand core values.- Responsible for plan, organize, and execute events from 40 to 500 colleagues coordinating logistics and managing event timelines. - Managed the implementation of our new corporate platform, +500 colleagues registered, creation of creative content and accomplished +20 000 reactions in one month breaking the record… Show more -Developed the organization’s internal marketing strategy, creating content for various channels and planning and calendar of activities aligned with brand core values.- Responsible for plan, organize, and execute events from 40 to 500 colleagues coordinating logistics and managing event timelines. - Managed the implementation of our new corporate platform, +500 colleagues registered, creation of creative content and accomplished +20 000 reactions in one month breaking the record within the company.- Improved wellness program for colleagues by organizing enterprise - wide activations focused on Social & Community, Physical, Financial and Emotional pillars increasing our colleague engagement score 2022. - Led sustainability initiatives within the organization and community, ensuring brand recognition in the destination.- Performed as an ambassador and advocate for inclusion, diversity, and equity initiatives across the organization.- Maintained and keep updated marketing collateral, ensuring consistency in brand messaging.- Position reported to General Manager and Director of Human Resources. Show less

Performed operational tasks to support, collaborate and provide insights in different departments within the resort. • Boutique - Refreshment Center • Guest Experience • Concierge • Front Office • Butlers • Housekeeping- Coordinated and customize pre arrival experiences, itineraries and special activities for guests.- Followed up communications channels such as Brand Hub, Alice and Opera.- Ensured operational quality standards accordingly FTG, FHR… Show more Performed operational tasks to support, collaborate and provide insights in different departments within the resort. • Boutique - Refreshment Center • Guest Experience • Concierge • Front Office • Butlers • Housekeeping- Coordinated and customize pre arrival experiences, itineraries and special activities for guests.- Followed up communications channels such as Brand Hub, Alice and Opera.- Ensured operational quality standards accordingly FTG, FHR and LQA.- Position reported to Director of Rooms and General Manager. Show less

- Coordinated the launch of new service philosophy for the One&Only brand - We Create Joy - 5 days of immersive events, more than 40 sessions of 8 hour workshop immersion for 900+ colleagues in 3 months. - Collaborated with Rooms Division to create an action plan and achieved our Fine Hotels & Resorts - AMEX Benefits Audit by improving the internal score within the brand.- Supervised logistics of training including Forbes ExecutiveTraining 2019. - Implemented a monthly training… Show more - Coordinated the launch of new service philosophy for the One&Only brand - We Create Joy - 5 days of immersive events, more than 40 sessions of 8 hour workshop immersion for 900+ colleagues in 3 months. - Collaborated with Rooms Division to create an action plan and achieved our Fine Hotels & Resorts - AMEX Benefits Audit by improving the internal score within the brand.- Supervised logistics of training including Forbes ExecutiveTraining 2019. - Implemented a monthly training accordingly to FTG Standards.- Ensured compliance with legal requirements regarding Training and Education.- Collaborated with the English Teacher creating 4 different language programs based on FTG & LQA Standards. - Maintained training’s database and ensured compliance.- Assisted F&B Division in collaboration with Lobster Ink Platform to improve the skills of our F&B leaders.- Managed learning calendars and external trainings as needed. Identified areas of opportunities for training. - Promoted service culture and motivation. Supervised policies and procedures. Show less

- Increased the results of the LQA audit by creating a training program that better prepares the associates for the audit.- Optimized inventory management through the analysis of the rotation, cost, and sales of the products used at the Spa. Minimized wastes and implemented FIFO in the warehouse. - Analyzed and reported the sales trends and performance of products and services offered at the Spa, identifying the ones that were more popular, and/or more profitable. Sales by individual… Show more - Increased the results of the LQA audit by creating a training program that better prepares the associates for the audit.- Optimized inventory management through the analysis of the rotation, cost, and sales of the products used at the Spa. Minimized wastes and implemented FIFO in the warehouse. - Analyzed and reported the sales trends and performance of products and services offered at the Spa, identifying the ones that were more popular, and/or more profitable. Sales by individual included. - Measured the success of the wellness/fitness programs at the Spa, through the identification of the services, trainers, and times more frequented by the guests. The results were shared with the front-desk and butlers in order to promote the Spa. - Created the SOP to open and efficiently run the boutique and art gallery; simplifying the processes and guidelines required in the operation, problem solving, and training of new employees in the area. - Supervised associates practices and daily performance, giving training and assistance. Communicated performance expectations to employees in accordance with each position, developing specific goals and plans to prioritize.- Managed reservations, inbound phone calls and emails, documented operations, follows up and timing with the manager and supervisor to achieve internal projects. Show less

Training in Human Resources- Collaborated in the main activities associated to the recruiting, hiring, training associates. Informed the accidents and incidents to the IMSS. Checked the attendance lists of every department. - Assist in monthly employee activities and coordinated the daily HR newsletter.- Managed temporary staff, contracts and performance evaluations in accordance to the HR policies Facilitated the identification of associates by reviewing and up-dating the… Show more Training in Human Resources- Collaborated in the main activities associated to the recruiting, hiring, training associates. Informed the accidents and incidents to the IMSS. Checked the attendance lists of every department. - Assist in monthly employee activities and coordinated the daily HR newsletter.- Managed temporary staff, contracts and performance evaluations in accordance to the HR policies Facilitated the identification of associates by reviewing and up-dating the information of every employee in the data base of the HR department. Handled employee’s questions and concerns Show less

Sustenta Centro de Responsabilidad Social- Coordinated the logistical efforts before, during, and after the main event of Sustenta, facilitating the flow of the communication and the agenda between Sustenta, its suppliers, +400 clients and +10 speakers. Supervised the correct execution of other activities as necessary. Informed of changes in the agenda.- Standardized the operational procedures by creating a manual with the best practices to better understand, support and execute… Show more Sustenta Centro de Responsabilidad Social- Coordinated the logistical efforts before, during, and after the main event of Sustenta, facilitating the flow of the communication and the agenda between Sustenta, its suppliers, +400 clients and +10 speakers. Supervised the correct execution of other activities as necessary. Informed of changes in the agenda.- Standardized the operational procedures by creating a manual with the best practices to better understand, support and execute the daily activities and events in the organization. Show less

HOSTAL "SAN ANDRÉS"|| Training in Hotel operations- Front Desk- Housekeeping- Restaurant