 Provided case-based solutions to customers with the aim of cherishing shipping experience. Worked actively with other departments and coordinate the back office in Pune, as and when required ondaily basis. Drived continuous improvements opportunities to declining workload without corruptions. Comprehended problems and took immediate actions within workflow. Conducted performance management, commitment and uptake review, and root-cause analysis of problemsand also proactive service based on the promise with a service commitment end-to-end. Advised on transport plan problems such as when the container did not load or is rolled / transshipped. Preparing customer basis transfer schedules and proper alternatives according to transit time, earliestdeparture, transfer points preferences. Providing requested equipment type and optimum back-up options in case of unexpected equipmentshortage. Processing immediate and effective solutions to encountered problems. Arranging customer calls and meetings with the purpose of strengthen relations with face to face interactionsand familiarization with sales methods. Inflating awareness regarding customer business requirements at operational basis and providing betterservice. Assisting sales team through preparing weekly basis reports about existing and possible customers. Promoting new.maerskline.com to customers in order to increase web user amount and online transactions.

Includes visiting hospitals to help children those suffering fromLeukemia