Mayra Bergantin Email & Phone Number

State Of São Paulo, Brazil

Rio De Janeiro, Rio De Janeiro, Brasil

• Strategic Account Management• Data-Driven Decision Making• Sales Performance Optimization• Customer Relationship Management (CRM)• Product Development & Improvement• Leadership and Team DevelopmentAs a Commercial Coordinator, I am responsible for leading the commercial team, defining growth strategies, and optimizing internal processes to maximize company results. With a focus on fintech and financial products, I manage relationships with key clients, ensuring their needs are met in a personalized and efficient manner. Additionally, I analyze performance data to identify improvement opportunities and implement solutions that drive product development and operational excellence.My main responsibilities include overseeing sales target achievement, developing strategic partnerships, and leading continuous improvement initiatives, with the goal of ensuring customer satisfaction and sustainable company growth.

Rio De Janeiro, Rio De Janeiro, Brasil

- Gestão de Contas em diversos segmentos de varejo físico como HomeCenter, Tecnologia, Celular e Acessórios, Saúde etc. : • MadeiraMadeira • DrCash • Casa do Celular • Jufap: Tim • MasterCell: Samsung, Tim e Motorola.- Desenvolvimento de Relacionamentos- Gestão com distribuidores- Identificação de Oportunidades de Negócios- Acompanhamento em Negociação e Fechamento de Contratos- Análise de Mercado e Tendências- Elaboração de Estratégias de Vendas- Resolução de Problemas- Treinamentos Operacionais

São Paulo, Brasil

Operations of the CDC Product:I managed and actively participated in CDC product-related operations, ensuring its effectiveness and performance. This encompassed everything from planning to executing strategies to optimize the product and its operations.Alignment of Performance and Indicators with Partners: I established and maintained a consistent alignment of performance and indicators with strategic partners. This involved defining key metrics, tracking results, and ensuring all involved parties were aligned with common objectives.Monitoring Product Updates/Development: I participated in monitoring product updates and continuous development. This entailed analyzing market needs, customer feedback, and technological advancements to ensure the product's relevance and competitiveness in the market.These experiences contributed to efficient product management, collaboration with strategic partners, and continuous improvement to meet market demands and customer expectations.

São Paulo, Brasil

Multidisciplinary Audit of Key Areas:Human Resources: Conducted audits on new hires, timekeeping, payroll, and maintenance of active employee records, ensuring process compliance and integrity.Finance: Handled contract entries, validations of mandatory payments, expense reporting for purchases and corporate cards, ensuring accuracy and compliance with standards and regulations.Legal: Managed contract documentation and signatures, monitored overdue contracts, and handled extrajudicial notifications.Product and Construction Delivery: Oversaw space maintenance, service provision, validation as per signed contracts, and ensured the correct use of personal protective equipment.Sales: Verified agreed-upon transactions, CRM lead entries.Warehouse: Ensured precise inventory control for the company.NPS (Net Promoter Score): Led reporting, data collection, and report creation for the board and investors, managing customer evaluation metrics and relationship management, thereby collecting vital data for company decisions.Goals and KPI Management: Validated and finalized company area goals, ensuring alignment with board strategies. Maintained occupancy KPI tracking, monitoring space utilization versus availability.Strategic Support: Provided support to the customer relations department, collaborating on the company's improvement committee, consistently seeking to enhance operations and customer service.These experiences have afforded me a comprehensive view of company operations, spanning from human resources management to strategic support in various areas, contributing to goal attainment and ongoing operational improvement.

São Paulo, Brasil

São Paulo E Região, Brasil

Development of Strategic Reports: I crafted detailed reports on productivity, PFMEA, safety, demand forecasting, and workforce management. These reports served as a foundation for informed and strategic decision-making.Active Participation in Continuous Improvement Initiatives: As part of Kaizen, I utilized quality tools such as 5S, value stream mapping, layout improvements, and ergonomics. I drove direct process improvements, applying techniques like GEMBA, time study analyses, and payment balancing to optimize operational efficiency.Management of Critical Stops and Production Line Impact: I led the oversight of critical maintenance stops on machines, minimizing the impact on the production line and ensuring timely delivery to internal customers using methods like Kanban.Safety Issue Management and Strategic Meetings: Responsible for tracking and recording RATs, RIMs, and RAMs in the system, as well as scheduling safety committee meetings and preparing reports for their archival, ensuring compliance with safety protocols.Development of Strategic Presentations: I created presentations for Budget delivery and distinct projects, effectively communicating information to diverse audiences.Contributions to Strategic Committees: I actively participated in the Leadership committee, acting as a bridge between the company's strategic goals and factory employees, resulting in a significant increase in engagement and interest in proposed changes. Additionally, I joined the interns' committee, contributing to the coordination and development of a comprehensive program for 250 Mercedes-Benz interns.These experiences have provided me with a holistic view of operations, leadership skills, and the ability to significantly contribute to strategic objectives in challenging environments.

Bacharelado Em Engenharia, Engenharia De Produção

Exchange, English Language And Literature, General

High School/Secondary Diploma Programs

Activities and Societies: Teatro, eventos estudantis, feiras estudantis e campeonato interescolar de vôlei.