Frank Bergdoll Ma Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Provided over 25,000 hours of classroom instruction to over 5,000 students during a 25 year period.Planned, Developed, and implemented dozens of certificate, post-diploma, and specialized courses and programs.

Calgary, Canada Area

Technology Infrastructure Management - Fast Track, Earned Revenue, 8 month immersive cohort.2004-2018During the downturn in the IT Industry in the early 2000's, the SHRC stopped their partnership with schools and SAIT and BCIT developed their own updated and enhanced version of the program above. This renewed program was a Post-graduate offering that served students already having an undergraduate degree (although not required to be in IT) I was part of that development from the… Show more Technology Infrastructure Management - Fast Track, Earned Revenue, 8 month immersive cohort.2004-2018During the downturn in the IT Industry in the early 2000's, the SHRC stopped their partnership with schools and SAIT and BCIT developed their own updated and enhanced version of the program above. This renewed program was a Post-graduate offering that served students already having an undergraduate degree (although not required to be in IT) I was part of that development from the design, to course development, to delivery. Eventually, SAIT kept the program exclusively and I continued to update and redevelop the program for each in-take. This program also has generated multiple millions of earned revenue for SAIT as a student-funded program. Currently, the program is on hiatus with possibility of redevelopment towards a Cloud-centric Administrative role. Business Intelligence (BSN) - Fast Track, Earned Revenue, 8 month immersive cohort.2012-presentIn 2012, I was the main course developer on an industry/SAIT led initiative to build a Business Intelligence and Reporting program (IDEACA, now Hitachi was our partner). Articulated on the Microsoft Technology stack, we have developed this program far beyond its original implementation as technology evolved (Azure, IoT, ADF, etc) After this program was developed, I became (and remain) the Lead Instructor and deliver the majority of the courses offered. I'm also responsible for maintaining and updating the program. As with the other programs above, this is a full-time, post-graduate certificate where students are in class for 8 hours a day, 5 days a week - this time over 4 months. This intensive program has also required extensive updating as Business Intelligence has evolved, new tools have emerged, and we see more Cloud-based Data solutions. Show less

Calgary, Canada Area

** Responsible for keeping programs up-to-date by redesigning curriculum a minimum of every two years, keeping a focus on Business Analysis and system management using multivendor solutions. Participating in industry focus groups to ensure alignment.** Mentor group of post-graduate students with degrees up to the PhD level in evaluating and presenting solutions for real world technology issues and building multiple Proof-of-concept demonstrations that address these issues.** As… Show more ** Responsible for keeping programs up-to-date by redesigning curriculum a minimum of every two years, keeping a focus on Business Analysis and system management using multivendor solutions. Participating in industry focus groups to ensure alignment.** Mentor group of post-graduate students with degrees up to the PhD level in evaluating and presenting solutions for real world technology issues and building multiple Proof-of-concept demonstrations that address these issues.** As 20+ year Cisco Certified Academy Instructor (CCAI) and Microsoft Certified Trainer (MCT), have instructed thousands of students in developing the technical skills to develop the skills to challenge many industry certification exams and succeed in industry. ** Demonstrated expertise in teaching project management, BA, and ITIL skills to help students develop a strong process-orientated approach to IT systems architectures.** Played key role in developing and teaching Technology Management program, training students in data management best practices and IT infrastructure design and the Business Intelligence program, Data Analytics and new technologies.** Well over 20K classroom career hours, teaching night classes, corporate classes, and weekend seminars. ** Industry engagement through seminars and speaking engagements** Expertise in teaching Information Technology Infrastructure Library (ITIL), Microsoft Technologies, Azure Cloud Services, Data Analysis, SQL Server, VMware (Virtualization), Cisco CCNA ** Serve as resource in developing and conducting training seminars on podcasting, screencasting, Blogging, Social Networking, Mixed Reality, Mind-Mapping, Web, and technology-enhanced learning.** Completed several contracts to design and develop curriculum for SQL Server, Business Intelligence, Data Analysis, and more Show less

Calgary, Alberta, Canada

Courses Taught (short list) - does not include Corporate training - such as Microsoft Official Curriculum as an MCT CMPH-125 - Cisco IT Essential Instructor TrainingCMPN-401 - Network Infrastructure & Design.CMPN-402 - Server Administration (Windows NT4 to Windows 2022)CMPN-491 - CCNA (Cisco Certified Network Associate) Routing & Switching 1 & 2CMPN-492 - CCNA (Cisco Certified Network Associate) Routing & Switching 3 & 4CMPP-402 - Data Management (SQL Server and… Show more Courses Taught (short list) - does not include Corporate training - such as Microsoft Official Curriculum as an MCT CMPH-125 - Cisco IT Essential Instructor TrainingCMPN-401 - Network Infrastructure & Design.CMPN-402 - Server Administration (Windows NT4 to Windows 2022)CMPN-491 - CCNA (Cisco Certified Network Associate) Routing & Switching 1 & 2CMPN-492 - CCNA (Cisco Certified Network Associate) Routing & Switching 3 & 4CMPP-402 - Data Management (SQL Server and Database Design)CMPS-436 - Desktop and Device Management (Windows Client Management)CPNT-208 - Data Storage and ManagementCPNT-211 - VirtualizationCPNT-401- Mobility and Cloud SolutionsCPNT-402 - Storage & Virtual. SolutionsCPRG-402-A - Messaging & Collaboration Infrastructure (Exchange and SharePoint)CPSY-201 - Intro. to Data ManagementCPSY-203 - Architecture and Design (Business Intelligence, Azure, Architecture)CPSY-205 - ETL (Extract, Transform, Load) SSIS, SSAS, Azure, Azure Data Factory, Data Lake, IoT Hubs, Data Bricks, Synapse)CPSY-207 - Reporting and Analytics (SSRS, Excel for Data Analysis, Tableau)CPSY-209 - OLAP (Online Analytic Process)DATA-210 - Business Analytics for BI (PowerBI)DATA-211 - BI for Performance Management (Business Analysis for Business Intelligence)DATA-212 - BI Architecture & Design (Cloud/Azure)DATA-213 - ETL - Design (Storage/Ingestion/IoT/Azure/Kimball)DATA-214 - ETL - Integration (Data Factory, Orchestration, Azure)DATA-215 - Reporting DATA-216 - OLAP Analysis (Data Models)DATA-217 - Performance Analytics IDATA-218 - Performance Analytics IIMMGT-205 - Business Analysis for BI AppsMMGT-206 - Performance Management ApplicationsMSFT-117 - SharePoint: AdministrationMSFT-118 - SharePoint: DesignerMSFT-119 - SharePoint: DeveloperNETT-410-TIA - Linux Installation and AdminPROJ-212 - Applied Business Intelligence. ProjectPROJ-403 - IT Project Management & Business AnalysisPROJ-404 TIA - Threaded ProjectsPROJ-406 Data Analytics Capstone Show less

Youtube

My YouTube Channel:https://www.youtube.com/c/LearningandTechnologyLearning and TechnologyCreated and built a YouTube Channel with over 30,000 subscribers and over 3,000,000 views. Built a library of over 300 videos related to learning and technology to help viewers develop skills.

Calgary, Alberta, Canada

Frank's Class BLOG is a place where I share ideas on Learning, Education, Technology, and more.This is a WordPress BLOG that I have maintained on and off for many years.

Internet

The Learning Mindset Podcast is a weekly podcast where I discuss ideas, concepts, and practices related to learning more effectively.

Calgary, Canada Area

Note: this was a business I had for part-time consulting. Utilized technical expertise and entrepreneurial spirit to direct business development efforts of this local IT consulting firm that provides technical solutions to professionals and business clients in Small/Medium Business markets. Owner / Lead Consultant, 2007 to PresentDeliver high-level technology solutions that increase client productivity by streamlining technical resources and establishing strategic… Show more Note: this was a business I had for part-time consulting. Utilized technical expertise and entrepreneurial spirit to direct business development efforts of this local IT consulting firm that provides technical solutions to professionals and business clients in Small/Medium Business markets. Owner / Lead Consultant, 2007 to PresentDeliver high-level technology solutions that increase client productivity by streamlining technical resources and establishing strategic technical roadmaps for future growth. Interface with diverse range of clients to complete sophisticated projects focused on delivering over-all IT architecture, utilizing technology that fits the client’s environment and needs. Serve as Project Manager, defining project scope, gathering system requirements establishing schedules and managing vendors to meet projects budget and timelines. Key Contributions:** Deliver all-around IT architecture to support business IT functions, Business Intelligence Analysis, Project Management, software/hardware upgrades and associated systems – often vertical applications unique to the industry being served** As Member of the Microsoft Partner Network and the Apple Consultants Network, coordinate design, implementation, and maintenance of client specific systems and training staff in using new technology. ** Demonstrated expertise as a Microsoft Cloud Solution provider, having rolled out Office365 to several organizations and integrated new technologies into current business platforms. Show less

Banff, Whistler, Victoria, Calgary

Front Office Manager/Assistant Hotel Manager, 1988 to 1998

Key Contributions:

** Honoured with the Western Regional Leadership Award for Canadian Pacific Hotels for developing and training a strong staff dedicated to exceptional service.

** Drove process to successfully re-build the hotel technical infrastructure, including all physical wiring, server infrastructure, replacing/upgrading Desktops and telephone system - as well as training staff to use the new systems

** Served as the main point of contact in managing and completing all Y2K protocol enhancements.

** Developed System Support Team trained in supporting basic IT needs across all departments.

** Selected to serve as a member of the opening team for the Chateau Whistler Resort in Whistler, BC, and was chosen to serve as Assistant Manager, responsible for supervising entire resort operations in the absence of the General Manager for several hundred working employees.


********

Additional experience gained working for the Rooms Division at Tour Desk / Front Office; and for Accounting Division as Credit Manager and Systems Manager.

Built a strong career of excellence and accomplishment, earning multiple promotions and leading large staffs and groups of employees to meet customer needs for these world-class hotels and resorts in Banff, Whistler, Victoria, and Calgary. Demonstrated skill in training and leading staff while directing IT system operations for Palliser Hotel in Calgary. Planned for and coordinated upgrades and maintenance for all computer software and hardware resources. Analyzed root cause issues and coordinated system improvements and security software/hardware updates. Trained key personnel following the transition from Novell network platform to a Windows-based environment.

Banff, Alberta Whistler Bc Victoria Bc Calgary Alberta

Awarded Leader of the Year for the Chateau Whistler Resort and Western Regional Leader of the Year for Western CanadaConsistent promotions throughout my time at Canadian Pacific - Manager across a wide-range of functional areas (back-of-house, front-of-house, finance, systems.Canadian Pacific changed their name to Fairmount Hotels. See my position with Canadian Pacific for details of my role during my 10 years with them.

Here And There

Rather than list them all individually, I thought I would list some of my "odd" jobs I have had - these jobs have given me perspectives into areas of business, service, government, hospitality, and more. Some of these were when I was a student, some were entrepreneurial, and some were pursuing personal interests. All of them were a lot of fun:Guuada Native Arts - part-time sales associate in an indigenous-owned native art gallery in Whistler, BCTahsis Sawmills - Casual Labour and… Show more Rather than list them all individually, I thought I would list some of my "odd" jobs I have had - these jobs have given me perspectives into areas of business, service, government, hospitality, and more. Some of these were when I was a student, some were entrepreneurial, and some were pursuing personal interests. All of them were a lot of fun:Guuada Native Arts - part-time sales associate in an indigenous-owned native art gallery in Whistler, BCTahsis Sawmills - Casual Labour and Firewatch while in High School (Weekends and summer)Tahsis School - Maintenance Helper over the summerNew Comics and Cards - part owner of a comic book shop in collegeCanadian Employment and Immigration - Student Placement Officer over the summerNanaimo Centennial Museum - Museum Technician summer job Show less

Banff

This was a fun, part-time job that I had while living in Banff. Was part of the opening team when they opened the four-plex.

Master'S Of Arts, Master'S Of Arts In Learning And Technology

Activities and Societies: Royal Roads University Founder's Award recipient This award is given to one member of each cohort.

Programmer/Analyst

Activities and Societies: . Studied in the Programmer/Analyst field in this full-time program. Completed this program during the day.

Computer Science, Marketing

VANCOUVER ISLAND UNIVERSITY - Vancouver Island, British Columbia, Canada Took courses in a variety of disciplines around Computer Science.

Education record

Education record

Education record

Education record

Education record

Education record

.