Bergen Hanson Email & Phone Number

Charlottesville, Virginia, United States

Charlottesville, Virginia Area

-Manage accounts from initial sales conversation including phone, email, and in person. Demonstrate the value of our products and asses how our products can help clients achieve their goals.-Create strong, long lasting and personal relationships with clients to ensure re-bookings as well as strong referrals to grow book of business.-Achieve high volume sales goal - first year hit 121% of quota and grew book of business by 150%-Reclaimed lost business through active listening and understanding the current needs and past concerns of clients.-Worked with leadership on innovation to move business through market changes.

Charlottesville, Virginia Area

Hired as the first employee and built the company from four vintage vehicles to 20 vehicles (vintage and modern and a revenue of over $1 millionResponsible for interviewing potential chauffeursResponsible for onboarding new chauffeurs and including the following:Training on how to be professional customer service oriented as a chauffeurTraining on utilizing technology used within the companyTraining on local area attractions and history in order to provide the best toursTraining on usage of the vehicles and all the different optionsResponsible for all incoming email and phone sales inquiriesHandled all escalated client issues - ability to stay calm, focused, direct, and empathetic while handling upset and angry clientsMaintain vehicle inspections, ensure regulations are currentManage schedules, assign drivers, coordinate arrival and departure of event venuesResponsible for managing governmental regulatory documents for employeesExceptional knowledge of local/regional history in both viticulture and historical regionCreate, organize, and facilitate events inclusive of recommendations, reservations and coordination of activitiesProvide top-notch and attentive service to assure clients positive and enjoyable experience

Charlottesville, Virginia Area

The Global Quality Assurance Manager (GQAM) is responsible for collecting and assessing customer interactions with each Client Services Representative (CSR) and Client Services Specialist (CSS) to ensure our customers receive premium service when engaging with CFA Institute. The GQAM will monitor and rate interactions via multiple communication channels on daily basis. This includes telephone, email and web based service requests. GQAM will compile the results and provide each team member with feedback for review on a routine basis. GQAM will conduct routine meetings with all CSRs and CSSs to discuss findings and coach and develop accordingly. GQAM will ensure accurate and consistent information is provided to our customers. Additionally, GQAM will ensure soft skills are demonstrated to align with our Brand Pillars and Brand Attributes. GQAM will collaborate with Contact Center Training and Development Manager and the Client Services Managers to openly communicate on opportunities to close gaps and further coach and develop staff.

Charlottesville, Virginia Area

Apply general knowledge and procedures by balancing accounts, resolving payment errors, financial troubleshooting for customers, and working under period and year-end deadlines for sub-ledger deliverables and closeRecognized and instituted changes to several procedures saving multiple departments time and moneyProvide positive customer service using highly developed communication skillsEstablished and maintained a well-respected rapport within the Finance Department as well as with all employees preserving a strong, respectable, understanding and helpful work ethic Proficient in the Microsoft Office SuiteServe as a liaison between external and internal banksCoordinate logistics for department diversity awareness as Diversity Committee ChairProvide contact center and agent assistance in times of catastrophic situations

Quality preperation and presentation to customers.

Started at the base level painting student apartments for annual turn overs. Repair walls, doors, electric and more. Assist in remodeling and rebuilding houses - owner got into flipping houses and I would frequently be left to work on projects including but not limited to re-drywalling entire rooms, electrical, installing cabinets, and flooringWould regularly be the "on-site manager" guiding new employees through the process and helping teach them how to do general contracting projectsAssist in building new houses - owner then got into building a new subdivision so the work went to starting from the foundation up

Quality presentation and service of food to customers for brunch and dinner.

Overseeing multiple cashiers to make sure customers were handled correctly and as fast as possible. Balancing and handling money for cash registers to keep finances correct and on track. Assisting managers in decisions and customer focus.

Accurately and quickly ringing up products for customers. Straightening store displays.