Full life cycle recruiting, learning, and development.

Back end development tasks, system scripting, troubleshooting, and implementation.Front end development, integration, and planning.Requirements gathering for sales solutioning.Cross functional teamwork, strategic planning, collaboration, and product release across multiple time zones.Project planning, prioritization, upkeep, and budgeting.Remote work, time recording, remote system analysis, and meetings.Sales delivery and client engagement.User testing and design.Task building and delegation.

Played key support planning and UAT role for 4 successful product launches, 3 for sister brand Motto MortgageProvided support planning for launch of Sproutloud, Local Page Pop, and Total ExpertProvided Support and UAT for company wide Salesforce implementationDaily access cooperation involving Active Directories and Single Sign On (SSO) integrationsHeavy involvement with Personify implementation (Enterprise CRM/billing software)API endpoint troubleshooting/resolutionWork with Personify engineers on debuggingProvides instructions for scripting large configurationsKey player in identifying enhancement opportunitiesInternal employment trainingBest practices guide for Product usage Assist product owner and manager with decisions makingMaintain company compliant with product change management and enhancement request management.Run product portfolio through weekly change management meetingsProvide relevant feedback regarding change requestsObtain necessary approvals needed to move forward with requestsWork with product owners to strategize long term company wide support and vendor support processes. Involvement with product life cycle, assisting product owners with sprint planning and releases.Push product agenda while observing and respecting other product priorities

Provide tier 3 technical support for a variety of vendor-supplied products and enterprise corporate products and external softwareManage incident escalations from tier 2 and internal departments Partner with vendor to prioritize and resolve escalationsEnsure vendor provides a full and complete root cause analysis (RCA)Work closely with tier 2 to ensure the resolution is satisfactory and meeting SLAsQuery database to find alternative information relevant to resolutionCreate and present product training documentation used by internal support teams. Coordinate with project teams and data analysts, often times multiple projects at a time, Pre/Post deployments.Provide UAT for pre deployment of entire products or new featuresDevelop support strategies, Standard Operating Procedures, and RACI Matrix for each product in portfolio.Upkeep of documentationDelivery of plan to internal departments and key stakeholdersWork in cooperation with project team playersPerform and track monthly ticket audits Research and identify trends Identify tickets outside of SLACreate and upkeep documentation on team support processesPartner with tier 1 to maintain knowledge base Incident, Maintenance, and Planned/Unplanned outage management with vendors and key internal players. Acknowledge and verify vendor scheduled communicationsCommunicate various details and impact to relevant internal department leaders Establish and maintain strong vendor relationships through support of product road maps and project initiatives.

Franchise Development Consultant - New Jersey RegionManage franchise contracts within designated territoriesCollect past due monies owned per contractProvided sales leads within given territory for new prospective ownershipConsulted franchise profitability, primarily through the recruitment of performing sales professionals. Strategized in cooperation with business owners to assist with goal planning, building value, and creating reliable systems.Data warehouse used to help intemperate brand value and for recruitment. Consistently aligned priorities at the headquarters and the goals of the franchise owners in order to increase market share.Onsite and remote training of ownership on variety of tools offered by the brandTravel to business location to assist with technology and provide corporate presence when neededHigh level understand of MLS dataAnalysis and application of informationReports

Assisted location with sales and service performance, becoming the 8th ranked location nation-wide and number one district for the month. Part of a sales leadership team that creatively drive team sales performance by developing detailed action plans unique to the individual. Through the use of the DIRECT coaching model, along with complex, realtime sales performance databases and reports, I helped develop a highly talented and diverse sales team. High level understanding of company initiatives and the ability to translate them into motivation for team success.

Mobile Technology Sales, Education, and Coaching. Achieved top 10% sales production in regional market. Ability to help fellow associates uncover their own skills, assisting our team with meeting company goals for sales growth. I was known as a leader on the sales team by using a unique sales style that blended a strong understanding of technology with the ability to educate various customer types. At my core was and is still classic customer service, something I consider vital to closing a sale and achieving goals.

I worked with a small team of individuals that focused on ways to solve issues and teach clients. I sharpened the skills necessary to help customers maximize their technology for the purpose of increasing their sales. Our team consistently reworked training presentations to maximize our effectiveness in the industry.

Ran Lights, Camera, Audio for monthly week long training program. Troubleshoot and diagnose Audio/ Visual issues. Compress media for use by different departments.

Through the sales experience, I provided a unique ownership and support journey for a large, diverse customer base. I encouraged our customers to discover the positive impact that new mobile technology can have on their lives, and I had the opportunity to progress their learning through training and support.

Technical Support for Captioners and Engineers at Broadcast Companies.