Dedicated Technician Support Specialist Bergil St. Juste is highly regarded for experience providing exceptional customer and technical service to end users both remotely and in the field. He has over 7 years of diverse sales and support experiences for leading organizations, including CUNY, T-Mobile and the New York City Transit, where he has proven the ability to analyze complex situations and ensure prompt resolutions in support of goals. As a technician, Bergil is accustomed to high call volumes where analysis, identification/resolution of technical issues and providing outstanding customer service are key. He demonstrates excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle extreme pressure without compromising quality service.Bergil’s exemplary academic qualifications include pursuit of a Bachelor of Technology (BTech) focused in Computer Systems Networking and Security from CUNY New York City College of Technology. He has experience working directly with vendors to ensure accuracy and quality when ordering parts, maintaining all budgetary restrictions and researching prices with various vendors. His contributions to sales success demonstrate competence working with customers to determine their needs, recommending upgrades and new services and features that add value to their account and loyalty. Over the years, Bergil has consistently delivered an exceptional level of technical support while providing web-based and network solutions involving systems migration, configuration, administration, upgrades and troubleshooting initiatives.
Listed skills include Customer Service, Customer Satisfaction, Telecommunications, Customer Experience, and 44 others.