Providing direct support for DON CIO.Industry Adviser for Navy Data Center Consolidation Task Force.Supporting DON efforts to achieve information technology savings in excess of $2B.

• Scrum Product Owner for Remote Services Optimization Auto-Routing program. • Auto-Routing Project delivered 2 months ahead of schedule with $9.8m in cost avoidance in FY10 and $14.8m each year from 2011-2014.• Manage a globally staffed development team of more than 20 while delivering a highly technical solution to 120+ unique global business units. • EMC Customer Support Services Americas Lean Six Sigma Deployment Lead.• Actively mentoring Green Belt team members and conducting Kaizen events on an as needed basis.• Manage technical forecasting and project management for the EMC Remote Change Management business unit, Chat Services business unit, and the Collaboration Team.

• Develop program guidelines and criteria to take a program from four engineers to 30+ in a sustainable fashion.• Define the scope of work for all CRE engagements.• Manage and triage all incoming requests for CRE assistance. • Lead two global business unit initiatives impacting approximately 4,500 employees with an expected ROI in the millions.• Mentor three Lean Six Sigma Green Belts running division-level initiatives to streamline processes and establish key performance indicators.• Build and nurture relationships with Support and Engineering groups across many products to enable our team to succeed.• Engage daily on the most urgent and challenging customer issues with the single goal of alleviating the customer’s pain. • Created VMware “socialization” training to acclimate new hires to the uses of virtualization across EMC products.• Manage a 120+ socket VMware deployment distributed across five data centers.• Act as the VMware SME for multiple EMC business units. • Provide written feedback and directly interface with Fortune 200 companies on the value proposition of virtualization and EMC solutions.

Primary duty was to provide third level support for the EMC Documentum/eRoom/IRM product line.Designed, deployed, and managed a 100+ socket VMware ESX deployment with physical deployments in Cambridge MA, Pleasanton CA, Loveland CO, and Toronto.Conducted multiple Lean Six Sigma projects netting measured savings to the company in excess of $50,000 per year.Traveled to India for two weeks to provide training and mentoring to new support engineers.Resolved the most support issues of any support engineer within my business unit (500+ engineers).Received multiple awards for customer service, technical writing, and technical knowledge.

• Managed a staff of 24 technicians with the responsibility to support over 6,000 computer systems in 15 buildings. • Developed and presented a comprehensive plan addressing student copyright violations that was adopted throughout Marquette University. • Lead representative for enterprise wide change control process. • Streamlined the department service model to adapt to the rising volume of help requests without decreasing the level of service provided or increasing the department budget. • Reduced time to resolution of pending service requests by 185%. • Developed documentation and training courses for all custom developed software in use by the department and multiple third-party packages. • Deployed multiple software packages and server software across the 15 buildings under the department’s purview. • Promoted from Assistant Technician to Head Technician within two months on the job. Promoted from Head Technician to Department Supervisor after two years.