As the General Manager of Vacay Time, I oversee the overall operations and strategic direction of the company. My responsibilities include managing staff, ensuring property maintenance, optimizing occupancy rates, implementing marketing strategies, and fostering positive guest experiences. Balancing financial objectives with customer satisfaction, I play a crucial role in the company's success by overseeing daily activities and long-term planning. Don’t Worry, Just Vacay 🌴

-Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders; while managing a portfolio of 30+ homes in a months span with a 7-day average Onboarding objective. -Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals.-Efficiently execute the role of an OBS- traveling to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography; etc.-Mentor & train new OBS; while collaborating with leads to come up with the best workflows to thoroughly meet and exceed our quantitive monthly goals.-Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process.-Maintain general knowledge of company policies and procedures as well as any changes.-Customize communication to include: local regulatory notices, prospective clients emails, team messages and requests, etc.

I worked as a Property Manager for a Private Company alongside managing a team of housekeepers as a Contractor for Vacasa. -Hired and managed a staff of 5 housekeepers to support a growing customer base and the demanding needs for STR cleans in 2 cities. -Managed an 18-unit complex in daily operations to ensure standard unit appearance was being met by my team of housekeepers. While, maintaining the entire property and creating a welcoming environment to ensure quality guest experience.-Managed an efficient and high-quality team, ensuring they were trained to standards; While executing 1:1's with staff to support production and process changes.-Created an effective SOP to achieve efficiency, quality output, and uniformity of performance to reduce miscommunication and increase customer satisfaction.-Maintained on-call availability for emergencies.-Managed a budget for my portfolio- adhering to set annual costs, with the ability to perform a cost-benefit analysis.-Maintained inventory of supplies between the property and my team of housekeepers to ensure quality service.

-Assisted in managing and maintaining a portfolio of 400+ homes to allow respective off days to the Local Operations Managers in Galveston, TX.-Responded to guest calls in emergency situations at anytime of day while being on-call.-Maintained relationships with owners, understood their expectations, and acted as a representation of the companies core values.-Professionally cleaned residences using cleaning procedures and products in conformance with prescribed company standards. Performed customer service and quality control.-Supported my team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.-Conducted regular inspections prior to guest and owner arrivals.