● Working with the other Operations Director to determine values and mission, and plan for short and long-term goals.● Developing, implementing, reviewing operational policies, and implementing appropriate strategies to resolve adverse trends and improve sales.● Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive.● Ensuring all food safety procedures are strictly followed according to sanitary regulations.● Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times.● Auditing and checking H&S documents.● H&S and Food Safety communications with 3rd part service providers.● Risk Assessments and other policies and assessments reviews & follow ups.● Dealing with the hiring process; new employee hiring process,● Searches, advert preps and publishing, scheduling interviews and trials, as well as terminating workers who are consistently underperforming or disruptive.● New employee registration to HRM portal and fingerprint registration.● Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality.● Directing the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.● Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels.

● Managed more than a thousand high value customer accounts in five years for i-gaming companies. Built and maintained strong, long lasting customer relationships in that period● Managed to maintain 97% of my customer portfolio● Prepared and executed custom campaigns in addition to common campaigns● Improved customer loyalty and increased retention rate by 65%● Assess competitive environments and analyse results● Conducted in depth analysis of key accounts and suggested improvements that not only helped the client achieve their goals but saw revenue growth ● Generated key products and solutions to encourage revenue growth● Set and achieve targets and KPIs.● Managed an Account Management Team of 8.

● I have started my position in the Strategic (Silver&Bronze level accounts) team and because of my work in this area, got promoted and continued with the key account management (Elite&Gold level accounts) team● Won back over 250 high value customers in 9 months ● Made a saving of 10% of my campaign budget ● Worked with marketing team to evaluate campaign effectiveness ● Owned internal processes and optimized to increase customer satisfaction ● Sold over 100 campaigns customised for single customer needs

● Managed a large restaurant staff of over 20 full-time and part-time employees, including front of house (servers, bartenders) and back of house (cooks, dishwashers) positions● Maintained high standard of guest satisfaction, employee hygiene, and kitchen workplace safety procedures● Resolved all guest concerns quickly and effectively to ensure a pleasant dining experience● Implemented a revised inventory system focused on storage conditions, and ordering techniques resulting in a 15% decrease in losses incurred by food waste● Trained new and current employees on proper customer service practices, and implement updated policies and protocols to maintain future restaurant operations

Duties; deposit and withdraw money by cash or check to the deposit loan accounts of bank branches, accomplish customers' requests to open an account, collect cash from banking transactions made by sales teams, performing identification in cases where payment is required to customers, verifying customer signatures, deposit and withdrawal.