Berit Jimmink Email & Phone Number

Edinburgh, United Kingdom

Developing digital solutions to innovate, drive revenue and improve operations and passenger experience across all areas of the airport.

London, United Kingdom

* Final escalation point for all global customer issues and complex technical problems.* Bug triaging and prioritisation with engineering teams.* P0 crisis management, including internal and external communications.* Analysis of usability and serviceability issues, providing business cases for roadmap planning.* In addition to my core responsibilities I lead projects to improve business and operations. Examples include product management of new internal tools, maintenance and analysis of key operational metrics, provision of technical training and documentation.

* Technical specialist in key system functionality, go-to person for all other support staff in EMEA.* Subject matter expert in machine learning-driven automated bidding* External customer engagements to support generalist consultants with high-profile clients or complex implementations.* Beta testing and user feedback on new features.* Training sales and support teams on new functionality.

London, United Kingdom

* Build strong, long-term client relationships with advertising agencies that use the product suite. * Day-to-day technical support as well as finding opportunities to gain long-term value for both clients and Google.* Pre-sales engagements to consult with prospective customers.* Cross-functional collaboration with sales, product management and engineering to relaunch Google's SEM platform DoubleClick Search V3 (since rebranded to Search Ads 360).

London, United Kingdom

* Support Dutch public broadcaster NPO during their migration from their own technology to RBM’s bespoke EPG (electronic programme guide) database.* Migrate delivery streams from 40+ NPO EPG clients, managing the transition from binary metadata files to a TV-Anytime XML format, with testing and troubleshooting as required. * Train NPO editors (system users) and management and migrate their workflow processes. * Day-to-day application maintenance and technical support for system users and NPO clients.* Formalise and manage the change request process. Take requirements from non-technical users and turn them into business specifications.

London, United Kingdom

* Timely delivery of TV metadata to clients including BBC iPlayer, Freeview, Liberty Global. * First-line support for clients, solving technical issues like delivery or ingest failures. * Collaborate with developers and editors to set up new XML feeds to the desired spec.* Support the rapid release cycle of the database system, including UAT and regression testing.

London, United Kingdom

* Write, translate and edit TV listings in Dutch and English. * Help maintain the company’s comprehensive database of TV schedules and programmes. * Meet tight weekly deadlines. * In addition to my core duties, I volunteered as a tester of newly developed software.

Setting up and maintaining websites for several research projects and small businesses.

Ma, New Media Studies, Judicium: "Met Zeer Veel Genoegen" (Equivalent To Gpa 8.0 - 8.4 Out Of 10)

M.A. thesis `The Four Dimensions of Interactivity', a conceptual analysis of the open source culture as interactive ideology (2004).

Vwo (Pre-University Secondary Education)

A-Levels: Dutch, English, German, Geography, Economics and Maths