Berk Alaybeyoglu Email & Phone Number

• Managed post-sales processes for partners and direct customers across diverse industries in Turkey and the United Arab Emirates, assuming full responsibility.• Received continuous guidance to expand market reach and boost sales through effective utilization of WhatsApp.• Conducted comprehensive training sessions, including webinars and one-on-one meetings, to equip partners with the requisite skills to offer WhatsApp to their customers.• Committed to ensuring optimal utilization of our solutions, thereby enabling customers to maximize benefits.

Istanbul, Turkey

• Identified prospective companies for Conversational Commerce, effectively persuading them to embrace the concept and leverage its benefits.• Oversaw end-to-end implementation of Conversational Commerce projects, ensuring seamless execution and achievement of project objectives.• Managed cross-functional teams, fostering collaboration and coordinating efforts to drive successful completion of special projects.• Developed and maintained strong relationships with key stakeholders, ensuring alignment of project goals and objectives.• Conducted thorough market research and analysis to identify emerging trends and opportunities in Conversational Commerce, providing valuable insights for business development and strategic decision-making.

Istanbul, Turkey

Business Development and Sales:• Initiated initial contact with potential customers, assessing their requirements, and providing customized end-to-end chatbot solutions.• Monitored customer satisfaction throughout the sales pipeline.• Collaborated with leadership to establish quarterly targets and strategies, successfully meeting customer needs and achieving goals.Project Management:• Oversaw a team of four Conversational Designers.• Worked with relevant stakeholders to define project scope and requirements.• Developed and implemented project plans, ensuring adherence to scope.• Tracked, reviewed, and regulated project progress and performance.• Consistently delivered results within designated timelines.Account Management:• Tracked the effectiveness and efficiency of MindBehind chatbots.• Cultivated long-term customer relationships.• Ensured high customer satisfaction through regular meetings.• Provided support and training to customers for seamless transition and adoption of the new environment.

Istanbul, Turkey

• Led the successful re-building of the Customer Services CRM system (Microsoft Dynamics) as part of the Customer Services Transformation Project.• Implemented the new CRM tool, resulting in significant performance improvements achieved through the establishment of new KPIs, enhanced visibility, increased accountability, and improved service cost efficiency.• Collaborated closely with the IT team and partner/consultancy firms to ensure timely delivery of project phases.• Effectively managed project milestones and deadlines, ensuring seamless coordination and integration between various stakeholders.• Provided valuable insights and guidance to the IT team and external partners/consultants, facilitating the smooth execution and completion of the project.

Istanbul, Turkey

Operational Excellence:• Conducted data and warehouse analyses to identify areas for process improvement, resulting in increased warehouse productivity and cost reduction.• Managed process improvement projects aimed at enhancing productivity and efficiency in the warehouse.Process Development:• Analyzed the Customer Service process to identify opportunities for improvement and optimization.• Designed and implemented the initial phase of Hepsichat (chatbot) as a solution to expand customer reach with existing resources.Business Intelligence:• Conducted in-depth analysis of industry trends and statistics.• Gathered data on competitors' market strategies, products, and pricing.• Prepared detailed reports and delivered insightful presentations to project key findings and recommendations.• Conducted qualitative and quantitative research to understand the fashion environment in Türkiye.• Developed strategies to boost fashion brand selection and sales based on gathered insights.• Identified market potential for the book category by analyzing main competitors both locally and globally.• Conducted surveys and performed UX research to determine key aspects for development.

Istanbul, Turkey

• Assisted in the implementation and monitoring of occupational safety and health programs, ensuring compliance with relevant regulations and standards.• Conducted risk assessments and inspections to identify potential hazards and developed proactive measures to mitigate risks in the workplace.• Collaborated with cross-functional teams to organize safety training sessions and awareness programs, promoting a culture of safety and well-being among employees.

Ankara, Turkey

• Assumed responsibility for organizing and maintaining various documents and filings, ensuring accurate and efficient record-keeping.• Engaged in productive discussions with partner companies to establish mutual agreements and consensus regarding monthly transactions.• Supported financial operations by contributing to the reconciliation and analysis of financial data, providing valuable insights for decision-making.

Ankara, Turkey

• Took charge of organizing and managing a wide range of documents and records, ensuring meticulous and efficient record-keeping within the finance department.• Managed the organization and distribution of invoices, ensuring timely and accurate delivery to the respective regions involved.

Bachelor Of Science (Bs), Business Administration And Management

Activities and Societies: Bilkent University Management and Economics Community(MEC)

Education record

Education record