Berkant Girgin Email & Phone Number

Antalya, Turkey

Antalya, Turkey

- Managed and solved successfully 3000+ complex cases last year, which ensured customer satisfaction and retention.- Contacted foreign insurance companies by email and phone calls to discuss the status of clients' claims.- Contacted foreign clients by email and phone calls to receive their requests and assist them.- Upon request, organized technical help, accommodation, transfer, customs procedures etc. for foreign clients.- Upon request, organized medical treatment, institutional payments, ambulance transfer, vehicle transfer, ticket purchase, hotel organization, etc. for foreign clients.- Ensured that necessary organizations are made within the scope of travel health policy coverage.- Created and implemented process improvements to streamline workflow, resulting in increased efficiency and cost savings.- Helped organize and keep the archive up-to-date.- Kept files and notes for future reference and referrals.- Prepared monthly reports for senior management and prepared presentations.- Arranged team shift and workload.

Antalya, Turkey

Associate'S Degree, Business Administration

Bachelor'S Degree, Management And Tourism

High School Diploma