Berkay Şimşir Email & Phone Number

• As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.• Delivering support team related work items during implementation phase of the project.• Providing application support to customers for general and merchant related issues by remote connection or online meet.• For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying… Show more • As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.• Delivering support team related work items during implementation phase of the project.• Providing application support to customers for general and merchant related issues by remote connection or online meet.• For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.• Installation, configuration and debugging of real time data analysis tools (e.g. Elasticsearch, Logstash, Filebeat).• Providing 2nd level support, for incidents on the services under responsibility of the team.• Executing manual/scripted tests before/during and after deployments of the applications.• Plan and prioritize work in accordance to Service Level Agreements.• Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.• Software development and support processes.• Linux and Windows server and shell scripting languages.• Oracle, Postgre SQL, MSSQL Server.• Familiarity with ticketing tools Jira and Confluence.• Able to work under pressure and meet deadlines.• Team player, ability to work in a part of an Application Support Team.• Strong analytical mindset, problem solving and strong communication skills.• Strong responsibility and ownership attitude, customer(service) oriented mindset.• Experience in working with global customers or working in a global organization. Show less

İzmir, Turkey

Netsis support specialist (Installation of accountant software, user account creation and authorization, report creation, diagnosis of system-wide bugs, system management)Remote technical support.ERP management, support and training.Development of small applications for company needs;Web based advance payment notification systemStore invoice control systemMSSQL DBAApplication testing, deployment and documentation.

İzmir, Turkey

POS application support, installation of necessary hardware and training personnel.Remote and on-site technical support.