As a customer success manager working in the product department, I provided planning and management at both the business and technical levels to meet the needs of the customers throughout their lives and to ensure that they get optimum benefit from the Netmera platform. (Mobile SDK, Backend, CRM integrations, REST API)During my entire working time, I was responsible for Telco sector applications and On-Prem accounts at Netmera. I managed the integration and success processes of more than 50 customers.The most important references:Telco: Vodafone, Turk Telekom (+20 applications), VF One AppMedia: Maçkolik, PepsiCo KazandıRioHR: Spektera- Interacting and communicating with customers from the first meeting- Participating in pre-sales meetings and POC studies- To convey all the technical details of Netmera and tell them how to use it better- Making technical analysis, working on solutions and methods in accordance with customer needs- Developing an in-depth understanding of needs and trouble spots; build solid, long-term relationships with customers- Managing Daily meetings with the client on a daily basis, holding success meetings periodically- Planning the works to be developed on the board for accounts that prefer on-prem solutions, creating the task, following the deadlines, testing the development, planning the deployment with the customer operation teams, checking the post-deployment developments. In summary, providing technical support for the end-to-end process and providing handshake at the beginning and end of the process.- Preparation of documents in development and delivery processes (GTD, TTD, ODD, Test cases etc.)- Providing online or onsite technical support during SDK and Rest API integrations- Postman etc. Controlling Rest API integrations with tools, providing support for development tests- Periodically conduct surveys, collect customer feedback and pass these insights to the product team for potential improvements

Together with the stakeholders and founding partners of the Bigadvice Customer Opinion Platform, which has already come to a point, we quickly shaped the roadmap and the sprint backlog began to form.- Roadmap and sprint backlog clarified and matured.- The product's competitors in the market; analyzed and followed closely from past to present and continuously.- Overseas market research and banchmark.- To increase growth rapidly; Studies were carried out to gather all communication channels (SMS, e-mail, push, in-app messages) under the same roof.- Analyzing the marketing studies and planning the communications in the e-mail channel, preparing the mail templates, studying the target audience and e-mail marketing studies. (HTML, CSS, E-mail Designs and Marketing analysis)- Mobile application designs for iOS/Android platforms were drawn from scratch. Responsive, +40 page custom screen drawing (Figma, Adobe Photoshop)- Search engine optimizations and improvements of the web application were made. (SEO)- Meetings were planned at certain intervals to convey the presentations and studies to the stakeholders.- Work has been done to strengthen data analysis, segmentation, audience building, and BI dashboards.- Moqups are drawn for product development- UI & UX design for basic use of the product

Brand Communications Manager at Askıda Ne Var; I took responsibilities for the creation, management and implementation of the brand communication strategies of the organization.- Increasing brand awareness- Maintaining communication with corporate brands; monitoring and managing the end-to-end process- Managing the interaction of the brand with the target audience- Strengthening the brand image- Being a bridge between end users and brands with sharp communication skills- Advancing processes such as written and oral communication, presentation and teamwork- Creation and management of brand communication strategies- Following marketing trends and developing creative ideas- Measuring the effectiveness of brand communication strategies- Teamwork, leadership and management skills