- Managed a team of Analysts, Program Operators and System and Technology Developers- Guided overall strategic planning and budgeting; measured success toward those priorities- Led organizations efforts to implement a Customer Relationship Management system- Oversaw departmental data collection, program evaluation and research- Refined management and processes of existing programs and developed new ones as required- Convened regular stakeholder groups to discuss program… Show more - Managed a team of Analysts, Program Operators and System and Technology Developers- Guided overall strategic planning and budgeting; measured success toward those priorities- Led organizations efforts to implement a Customer Relationship Management system- Oversaw departmental data collection, program evaluation and research- Refined management and processes of existing programs and developed new ones as required- Convened regular stakeholder groups to discuss program performance and impact.- Oversaw innovation workgroup, supported the team in creating new business processes for an agile innovation model- Supported the development of programmatic pilots, created frameworks to guide the process Show less

- Supervised a team of Program Coordinators and Program Operators- Represented the Program Department’s priorities in serval cross departmental workgroups, utilizing communication, negotiation, conflict resolution and mediation skills - Developed tools to better communicate feedback with other departments- Served as department manager and trainer of Enterprise Resource Planning system

- Served as customer service representative for pantry partners in the Tenderloin- Worked with pantry partners to improve services to the community, ensuring resources are being distributed equitably and treating participants with dignity and respect- Recruited new pantry partners to strategically increase and improve access to food resources- Administered Food Bank program policies, procedures, reporting and evaluations.

• Coordinator of the Extra Helpings Program designed to deliver food to people living with HIV/AIDS. • Facilitates food distributions at multiple sites throughout Contra Costa County and coordinates home deliveries for consumers who are medically home bound.• Partners with county medical case workers to manage client needs and connect them to services within the System of Care. • Works closely with a medical nutritionist to address clients’ unique health needs.• Recruits,… Show more • Coordinator of the Extra Helpings Program designed to deliver food to people living with HIV/AIDS. • Facilitates food distributions at multiple sites throughout Contra Costa County and coordinates home deliveries for consumers who are medically home bound.• Partners with county medical case workers to manage client needs and connect them to services within the System of Care. • Works closely with a medical nutritionist to address clients’ unique health needs.• Recruits, trains and manages a committed volunteer base. • Communicates with warehouse staff on food selection, amount and distribution specifics.• Created tracking system for managing client referral forms and supporting documents.• Conducts biannual surveys to measure client satisfaction. Reports results and participation data to county grants supervisor. • Participates in completing grant applications. Provides support regarding required data and program specifics. Show less

• Performed CalFresh (Food Stamp) outreach at multiple locations throughout Contra Costa and Solano County.• Prescreened clients for eligibility in the program, assisted them in filling out the application and provided support during the interview process.• Worked as an advocate for clients wrongfully rejected from the program.• Designed, piloted and managed a new program for registering clients in CalFresh benefits through the use of electronic tablets which in turn sped up the… Show more • Performed CalFresh (Food Stamp) outreach at multiple locations throughout Contra Costa and Solano County.• Prescreened clients for eligibility in the program, assisted them in filling out the application and provided support during the interview process.• Worked as an advocate for clients wrongfully rejected from the program.• Designed, piloted and managed a new program for registering clients in CalFresh benefits through the use of electronic tablets which in turn sped up the registration process.• Expanded the volunteer base and increased awareness about our volunteer program. • Worked closely with the county to increase participation and created new strategies for reaching specific minority populations. Show less

Promoted and fundraised for a Sustainable Agriculture Degree Program at San Diego City College through community outreach. Experience in small scale CSA production. Ability to set up, manage and advertise a farmers market stand. Knowledge in vegetable propagation, cultivation and harvest.

Educated the public about nutrition, sustainable agriculture and the environment. Experience in permaculture farming methods. Quality control of harvested produce for local restaurant distribution. Production and packaging for small scale local organic tea company.

Developed ability to multi-task in a fast paced environment. Responsible for managing and operating all aspects of customer service and quality control.  Built customer base with exemplary listening skills and problem solving techniques.

Helped develop sustainable solutions to alleviating poverty in third world countries. Gained experience working with a team and collaborating to achieve predetermined goals. Traveled to Kenya and did extensive research on how to communicate and teach the local population.

Customer service, cashier, food preparation and shift manager.

Supervised eight to ten children daily. Trained students in water safety and nautical skills.  Instructed students in sailing, catamaran, and kayaking.

Supervised ticket sales booth, informed the public about the tennis league through fliers and posters, handled ticket sales over the phone and in person, worked at the ticket window on game nights.