• Managing end-to-end, brand and restaurant communication and ensuring satisfaction (e-mail & complaint management).• To provide fast satisfaction to restaurants and brands by following interactions such as complaints and suggestions from social media.• Contributing to key points such as business development, problem solving, trainings, presentations, inter-team communication and so on.• Improving quality control processes and increasing performance.• Presenting weekly KPI reports.• Have a broad knowledge of digital applications.• Researching the latest trends.• Collaborating with teams in other departments to improve the operating model.• Being responsible for her team and reporting on the performance of assistant experts.

• Managed leave schedules and performance of team members, including Specialists and Junior Specialists.• Oversaw email pool operations to ensure timely responses and efficient workload distribution.• Prepared and presented weekly and monthly performance reports, aligning with organizational KPIs and targets.• Assisted management by addressing ad hoc requests and providing operational support.• Monitored and optimized weekly KPI documents and shift schedules for improved team productivity.

• Supervised the work of Junior Specialists within the Communication team, ensuring timely completion of tasks and maintaining quality standards.• Provided support for resolving critical emails and handling senior management correspondence, including high-priority discussions and communications.• Assisted the manager in business development initiatives by contributing insights and operational support.• Monitored and contributed to the preparation of weekly reports requested by management, ensuring accuracy and timely submission.

• Managed daily targets by processing and updating all restaurant request changes within the Content team.• Oversaw the creation and revision of new menus, ensuring alignment with customer and restaurant requirements.• Prepared and uploaded complete menu setups for newly onboarded restaurants, ensuring accurate and timely system integration.

• Provided phone-based support as part of the Content team, handling incoming calls with excellent communication and professional diction.• Addressed and resolved issues and crises during calls, offering effective solutions to meet restaurant needs.• Facilitated the activation process for restaurants with completed menus, ensuring seamless onboarding and operational readiness.

• Handled all inbound calls from users and restaurants, addressing inquiries and resolving order-related issues promptly and efficiently.• Provided effective solutions to a wide range of customer and restaurant concerns, ensuring high satisfaction levels.• Delivered support through live chat for written communication, maintaining a professional and customer-focused approach across multiple channels.

Intern

• Began as an intern, quickly adapting to essential accounting tasks and processes.• Gained hands-on experience using Logo Tiger and SAP, managing invoice entries, and performing account reconciliations.• Played an active role in daily accounting operations, ensuring accuracy and efficiency.• Promoted to a permanent role following the internship, recognizing performance and contributions to the team.