Marco Berkhout Email & Phone Number

Zoetermeer, Zuid-Holland, Nederland

Valkenburg, Zuid-Holland, Nederland

IT Consultant for Information Security

Schiphol-Rijk, Noord-Holland, Nederland

Utrecht, Utrecht, Nederland

The Service Center offers central support with issuing IT resources and with questions about housing, BHV, Safety, Sustainability and Arbo to all employees of the Education Inspectorate. The Service Center is the One-Stop shop for employees and is the linking pin with our service providers within the government services: DUO for the workplace, Jio for the.

Den Haag, Zuid-Holland, Nederland

Chairman Developers GuildProject CoordinatorRelease ManagementChange ManagementIncident Management

Den Haag, Zuid-Holland, Nederland

As a delivery chain manager I work within the team Functional Application Management PROZA. The Proza management team manages the document and process management applications for OCW.The delivery chain manager is responsible for the integral direction of the Document Management Application Portfolio. As a delivery chain manager, I ensure the interplay.

Arnhem, Gelderland, Nederland

I work in the Asset Management Services team (AMS), subteam of AMD department. This team manages the strategic IT solutions for the Asset Management Chain (Asset Management, Grid service, Offshore and large projects) for TenneT NL, and will implement the first corporate (for NL and GE) Asset Management service. I work closely with Functional and.

Den Haag, Zuid-Holland, Nederland

• Leading the harmonisation project of the productgroep IDM-MDM as part of the transition program of the SSC-ICT.
• Harmonising and standardising the administration of 7 IDM-systems.
• Organising digital brainstormsessions te determine improvement issues.
• Merging two teams.
• Coordinate agile working by the coworkers.
• Rapport to the steering commitee of the transition.

Schiphol-Rijk

De Meern

Continual Service Improvement for the Service Delivery processes and procedures.Auditing the SDM processes and procedures to SUBMIT proposals to improvement these processes and procedures.

Hoofddorp

• Auditing logged tickets
• Propose improvements
• Review processes proposals

Den Haag En Omgeving, Nederland

• Review, improve current Incident Management process
• Implement new Incident Management process
• Create a new priority matrix
• Review and improve current Major Incident procedure
• Implement new Major Incident procedure
• Configure the new process and procedure in TOPdesk

Den Haag

• Investigating the efficiency and effectiveness of the demand and production process in the total value chain in which customers and suppliers are involved.
• Analyze bottlenecks in this value chain and resolve them, working closely together with the Change Managers.
• Report on the continuity of services in the value chain and consult the Contract Managers.
• A leading role in customer teams that are more focused on current services.
• Having an antenna function for innovations… Show more
• Having an antenna function for innovations that are important for improvements in current services.

Den Haag En Omgeving, Nederland

Application replacement for Centrum Jeugd & Gezin and GGD Haaglanden. The project is to present options for a replacement application to the steering committee. After the final selection the application needs to be implemented.

Amsterdam En Omgeving, Nederland

I was asked by the management of the IV Unit of the cluster Sociaal to create a rough actionplan for the integration of serveral servicedesks of the IV Eenheid. By interviewing different stakeholders I determined what sentiments existed and what ideas were already presents. The results of these interviews and the conclusions I draw I discussed with.

Gouda

Purpose:- To esthablish and maintain a busines relation between Centric and the customer;- To understand the customer and its business needs;- To identify customer needs and ensure that Centric is able to meet these needs;- To negotiate service level agreements (warrenty terms) with customer and ensure that these can be satisfied.Focus:- The overall.

Amsterdam Area, Netherlands

Migrate Stadsdeel Zuid infrastructure to a centralised ICT organisation (DICT)Migrate personnel to centralised ICT organisation (DICT)Design and implementation a demand management organisationImplement solution for infrastructure components that are not moved to centralised ICT organisation (DICT)Accountable and responsible for managing the service.

Capelle Aan Den Ijssel

Accountable for the Service Management services of QuadroVision - Service Desk - System Administration - Application ManagementAccountable for human resources within the Service Management departmentAccount Management for our Service Management customersFunctional design for new application

Hoofddorp

Review and improve the existing Incident Management and Change Management process at TNT Head Office. Description and implementation of a Problem Management process that fits the Head Office culture. Organize presentations and workshops for IT personnel to streamline the implementation of these process changes. Customize the service management system to.

Rijswijk/Eindhoven/Zwolle

Responsible for taking new customers into support. Creating contracts and supporting documents.Writing the periodic service reports including an analysis and evaluation of the KPI's as specified in the service level agreement. This report was discussed with the customer on a quarterly base to decide what could be improved in our service.

Hoofddorp

Responsible for the customers local Service Desk.Responsible for defining and implementing the support processes and procedures to make sure that the department can deliver its services as defined in the service level agreement with the business.Responsible for configuring the service management tool to support the processes and procedures.Realising a.

Hoofddorp

Windows 2003 server administration2nd and 3rd line support for registered incidentsResponsible for requesting user accountsLotus Notes R6 administrator.

Hilversum

In seven months we prepared Sony Music Entertainment in Hilversum, on a technical level, for the merger with BMG. This involved a migration of all pc's to one operating system: Windows XP SP2, including the preparation of a consistent deloyment environment, ZenWorks for Desktops 3.We also migrated the Lotus Notes R6 e-mail functionality to Exchange 2003.In.

Amsterdam

Responsible for implementing a Service Desk for external customers, who use software developed by our company. I had to create SLA to define the delivery of services to these customers.In this function I fulfilled the following roles:- Incident Manager- Change Manager- Service Level Manager- Licence Manager

Haarlem

I started as a junior helpdesk emplyee and grew overtime to the function of system administrator of 22 affiliates in 18 countries.My responsibilities grew from the support of local pc's to the administration of approximately 50 servers. These servers ran on Windows NT, Lotus Domino R5 and Novell 5.1.I also coordinated the local service desk.In this period.

Haarlem

As service engineer I was responsible for the administration of pc's in 6 affiliates in and around Harlem.Early 1998 I became a member of the team responsible for moving these six affiliates to one brand new building.After the move I was promoted to the function of Service Desk Coordinator.In this function I fulfilled the following roles:- Incident.

Amsterdam

Responsible for taking telephone calls and registering tickets in the service management tool.Responsible for the tracking and tracing of this tickets and for escaleting this tickets to the queue owners when tickets were not handled according to the SLA.

Aalsmeer

Turbo Pascal 5.5 programmer for flower export companies affiliated to the flower auction in Aalsmeer. Our most important application supported the distribution of bought flowers over the customers of such a company and to create invoices for these customers.

Rijnsburg

Turbo Pascal 7.0 programmer. The most important application was database program that worked together with handterminals. This application was design and developed by me.

Computer Science

Itil Expert, Itil V3

Education record

Activities and Societies: Klassevertegenwoodiger 4 HAVO Klassevertegenwoordige 5 HAVO Redacteur van de schoolkrant

Education record