Berkin Öz Email & Phone Number

İstanbul

Istanbul, Turkey

• I worked as both a module analyst and an assistant project manager on the SAP S4/HANA transformation project for companies in Turkey, Germany, and Russia. My responsibilities included:
• Providing support to users during the post-project period
• Ensuring necessary support and meeting the needs of modules in project management
• Managing analysis, development, testing, and go-live processes in coordination with the consulting team and business unit
• Administering the project tracking application JIRA

Levent

• Providing data control over the database
• Analyzing and solving in-store cash register problems.
• Controlling store sales issues.
• Analyzing the errors that occur on the store SAP screen.
• Analyzing computer, Access Point, cash register, Printer, IP phone, handheld terminal, mobile label machine, switch, barcode reader, FM_BOX, modem, PDKS, infrastructure problems in stores
• Analyzing price and campaign problems in stores and provides solutions.

Umraniye, Istanbul, Turkey

Avcılar, İstanbul, Türkiye

• Providing hardware and systemic support to both stores and headquarters of Karaca Group companies(Karaca, Karaca Home, Jumbo, Emsan, Homend).
• Solving and testing problems that can be solved instantly.
• When high-level technical support is required, making the necessary job assignments and following the process.
• Following up and solving support requests from Jira as well as answering emergency support calls from stores.