Sales, Marketing, Client Services CRO leader for Point of Sale business focused in the Food Service and Sport and Entertainment markets.

Created and ran a new business within Bazaarvoice to capture and retain the SMB (small to medium business) market. Led a team focused on sales, marketing and services. • Hired and built the sales team, doubling revenue each quarter. Within first 8 months, grew the business unit from 0 to 130 clients.• Rebuilt Bazaarvoice’s enterprise product, reducing the time to onboard a client from an average of 210 to 10 days.

The growth of the Bazaarvoice Network was the key strategic pillar for the business. Reporting to the CEO, defined and executed (with a sales and marketing team) the effort to grow the network, including retailer partnerships and brand sales.• 140% attainment to sales plan.• Built the program to rapidly onboard brands using the acquired retailers as channel partners to win brands.• Doubled the number of brands in the BV network within 1 year using this model, over doubling original goal set for brand acquisition.

Ran the sales and delivery of over $50M of revenue annually with a team of over 70. This team was responsible for selliing, implementing and servicing our technology on an average of 90 websites across the globe each quarter.• Responsible for fixing broken operational processes with this team. Built a “tiger” team staffed with the team’s highest performers, with the goal of fixing and increasing efficiencies of many of the most important operational processes across the organization.• Developed an offshore model in Costa Rica, reducing a $12M dollar operational spend by over $1M.

Worked at over 20 multinational companies (including Delta Airlines, Levi Strauss, FedEx) with senior client executives to deliver projects always centered around a strong business case. Lead teams up to 250 people within complex operations to smaller strategy development projects.SVP, COO, CEO, Senior Vice President, Executive, Operations, P&L