• Managed Employ's largest and most complex customers to drive measurable business results.• Led cross-functional special projects to enhance the overall customer experience.• Collaborated with CSM leadership team to improve customer satisfaction and retention.

Responsible for ensuring our largest, most complex customers maximize the value of their technology investment in Employ's products including Jobvite and Talemetry product lines. Act as a key strategic advisor to a portfolio of key customers ensuring their perspective is represented in Employ's product roadmap.

Work with the largest Enterprise accounts to ensure maximum value delivered from both existing and new Jobvite and Talemetry products, integrations, services, and partnerships. Build strong relationships with executive level decision makers, helping to align our partnerships over the entire client lifespan. I work to ensure that my clients achieve their goals and objectives by aligning our SAAS technology with their talent acquisition strategies.

Overseeing the Customer Success team for Jobvite, Talemetry, Rolepoint, and Canvas. Helping customers hire better, faster, and with better data.

Lead a team of customer success consultants helping clients source and convert top talent through our suite of award winning tools.

Delivering high-impact, transformative recruitment solutions to clients globally.Helping companies to reinvent life's work. Through a combination of human insights and behavioral sciences, industry-leading technology, big data analytics, global sourcing, and a robust platform for social business, we help companies to take the guesswork out of recruiting and replace it with precision. Our Smarter Workforce and Recruitment Process Outsourcing (RPO) Solutions enable companies to create efficiencies within their processes, to attract top talent, to empower and motivate their workforce and to drive business results.

Seven Step Recruiting is an innovative recruitment process outsourcing (RPO) company, helping businesses meet high-volume, high-complexity hiring needs. We deliver recruitment results simply and effectively, with an emphasis on teamwork, measurement, and accountability in every step of the recruitment process. Seven Step is part of the Motion Recruitment Partners family of innovative recruitment companies.Lead a team of Strategic Directors in delivering industry-leading service to a diverse portfolio of RPO clients across multiple industries. Manage executive-level relationships and ensure continuous improvement and innovation.

Pontoon Solutions is the new name for Adecco RPO after a global reorganization.Responsible for the delivery of service to our commercial client base and ensuring clients' ever-evolving needs were met. Managed a team of strategic account managers. Oversaw all quarterly business reviews, ongoing program evolution, strategic escalations, and account growth.Accomplishments:- Successfully reorganized service delivery function into separate client services and recruitment delivery teams.- Improved portfolio gross margin by 5-8% - Implemented Net Promoter Score methodology for measuring customer satisfaction across all accounts and achieved "best in class" NPS scores of 70% or above for key accounts.

Led commercial service delivery team. Full P&L responsibility for portfolio of commercial customers. Oversaw team of 2 directors, 6 managers, and 100+ delivery personnel both within the Center of Excellence and working onsite and remotely. Managed all strategic-level client relationships.Accomplishments:- Turned around several struggling client accounts and improved customer satisfaction - Implemented new revenue forecasting process reducing revenue forecast variance by 50%- Reduced employee turnover by 40%- Improved scores on "Great Places to Work" survey between 2% and 17% across multiple categories- Created leadership development program to identify and groom high-potential employees- Achieved 15% organic growth on existing clients- Completed leadership study program at IMD in Lausanne, SwitzerlandThis position continued as the VP, Client Services at Pontoon Solutions, after a company-wide reorganization and rebranding.

Led deal teams on enterprise-class deal pursuits. Oversaw and coordinated efforts of team members in solution design, pricing, and operations to deliver unified messaging and market positioning for large-scale outsourcing opportunities. Accomplishments: - Closed four large-Enterprise program deals during worst economic period in industry history - 100% success rate in RFP downselection process to final two providers - Created new RPO presentation messaging and PowerPoint slides for sales team - Created territory penetration plan template for sales team - Architected enterprise-wide updates to SalesForce.com CRM system, including improved account classification taxonomy and ATS usage capture - Graduated from Company's "Leaders of Tomorrow" program for high-potential individuals

Co-founded and ran this industry-leading RPO firm, named three times to HRO Today's RPO Baker's Dozen list of top providers. Grew company from two-person startup to 250 employee company with locations in Los Angeles, Minneapolis, and New York. Delivered Enteprise-level outsourcing programs as well as programs for small and medium-sized companies. Responsible for sales and marketing as well as service delivery for Enterprise accounts. Managed multi-state sales team of 12 individuals with two sales managers. Managed all RFP responses and contract negotiations. Program architect for Enterprise proposals. Implementation lead on Enterprise programs. Senior relationship manager for all key accounts. Managed marketing activities including advertising, trade shows, online marketing, and Web presence.

Ran sales and operations for Account and Finance staffing branch. Provided both temp and perm placements.