Berky Rodriguez Email & Phone Number

In March 2017, I was delighted to join TMX Financing. As General Manager, I brought a renewed sense of focus and organization centered around client services and KPI's. I established strategies to meet and exceed goals, including prioritization, project coordination, and outreach all focused on the client experience, resulting in over 55 five star google reviews since starting in my office in June. • Managed all office functions and supervised a team of financial and customer service professionals including training, hiring, performance appraisals, terminations and payroll. • Conducted daily trend analysis of inventory, loan timelines and conditions, and marketing to assess productivity, project earnings, and determine loan actions including up to $10K individual loans.• Reduced outstanding collections from 34% to 24% and consistently increased store growth up to 45% each month to achieve recognition as one of eight stores to meet growth metrics. • Built effective work relationships with staff through consistent follow up, creating buy-in for new store processes, and providing coaching for achieving company goals.Oversaw appraisals of inventory, auction sales and finalizing of sales to maximize profit.

Marietta

During my time as General Manager, I was extremely proud to lead my team to successfully deliver on sales quotas and service requirements. Used Relationship Selling, Assumptive Selling, and other consultative selling methodologies to create higher sales and repeat business. We consistently met all of our sales and retention targets, while delivering improvements in performance metrics including cost reduction, complaint reduction and satisfaction scores.• Exceeded sales quota which elevated the store to the elite $2M+ level and continued to drive growth to over $2.4M in revenue.• Planned and executed trunk-shows and in-store promotional events to help increase sales achieving 15% or more. • Achieved 40% percent increase in sales and custom jewelry design earning an all expenses trip to Cabo.• Achieved profit margins by controlling discounting, expenses, payroll, and repair departments.• Maximized both personal and team sales potential while meeting company standard of 5/5 criteria.• Achieved lowest inventory loss in district and delivered successful audit with a 93% percent passing score.• Recruited, interviewed, hired, and trained employees on products, selling techniques, company policy, and SOPs.

Danbury

Starting my career in sales, I honed on my sales techniques and learned about building strong client relationship. I met sales target monthly by building relationships and managing existing accounts to ensure satisfaction while uncovering potential needs to help increase sales.• Met and exceeded personal sales goals becoming the top sales team member and helping the store rise to number three in district revenue sales ranking. • Trained all new employees during six-year employment by teaching them company computing systems, sales techniques, product knowledge and rules and procedures. • Served as the go-to Associate to resolve all customer concerns and ensure total satisfaction.• Managed daily opening and closing procedures and quality assurance of merchandise.

Brewster

Helped in a therapeutic program behavioral and emotional support in a comprehensive learning environment to help each child achieve new skills and confidence, and return to their home school district with the best chance of success. • Planned and implemented daily routines and schedules to assist six residents with living skills.• Organized and conducted individual and weekly staff meetings to communicate, lead, and train on areas for improvement as well as talent development.• Supervised building maintenance to ensure a safe and healthy environment for nine faculty and residents.• Served as a positive role model while fostering trusting relationships with six residents.