Berk Yozsoy Email & Phone Number

Hamburg, Hh, De

Hamburg, Germany

-Works as a Subject Matter Expert on Reflex WMS within a large, agile team of project managers, developers, consultants, engineers, scrum masters, QA managers, and business analysts.-Writes Solution Design Documents (SDDs) for new customizations, ensuring comprehensive and precise documentation.-Conducts end-to-end testing of Reflex WMS customizations to verify functionality and performance.-Collaborates closely with various stakeholders to support and enhance Reflex WMS capabilities.-Ensures seamless integration and deployment of new features and customizations.-Provides expert insights and recommendations to improve system efficiency and user experience.-Addresses and resolves technical issues promptly, ensuring minimal disruption to operations.-Identifies opportunities for process improvements and implements best practices.

Hamburg, Germany

-Works with the escalation team on E-com which is responsible for 10 countries.-Performs fraud checks on suspicious orders.-Communicates with banks and ensures that all disputes have been handled.-Works with Turkish market B2B and B2C operations.-Responds to client complaints, ensuring that prompt resolution has been provided.-Works with a customer account information database.-Identifies new service and policy opportunities and reports to management accordingly.

Germany

- Translated and localized websites- Provided cultural and linguistic assistance tocompanies.- Ensured that all communication materials wereproperly translated

Izmit, Kocaeli, Turkey

- Translated speeches and documents fromEnglish to Turkish and vice versa- Checked documents to ensure correcttranslation- Proofread and edited all written materials

Atasehir, Istanbul, Turkey

-Extended direct care for students.-Aided clients in maintaining a meaningful student life