Berlyssia Garland Email & Phone Number

• Provided exceptional customer service by delivering prompt and comprehensive email responses to ensure satisfaction and loyalty.
• Optimized customer support processes through macro creation, enhancing efficiency and response times.
• Resolve escalated billing concerns, process refunds and credits to increase customer satisfaction and retention.
• Spearheaded detailed project plans, manage milestones and resources for successful outcomes.
• Contributed to the hiring process, selection and onboarding of top talent to build high-performing teams.
• Skillfully handled technical issues, identify risks, and provided recommendations for mitigation.

• Respond to customer emails, phone calls, and live chats related to Starry Station and Starry Internet setup, features, and advanced networking settings.
• Identify, investigate and resolve device and network specific issues. Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming.
• Escalate technical issues through appropriate channels as necessary.
• Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction.

• Provided prompt and professional written customer care and basic technical support.
• Managed daily administrative tasks related to video delivery.
• Quickly grasped and implemented new information and procedures.
• Prioritized customer needs, delivering exceptional support experiences.
• Developed a strong understanding of company products and services.
• Collaborated effectively with cross-functional teams for comprehensive solutions.

• Provided exceptional customer support on social media platforms, promptly responding to comments and answering questions about Organifi's products, as well as health, wellness, and fitness inquiries.
• Responded to direct messages from the community and customers, offering support and assistance as needed.
• Demonstrated product knowledge and expertise, recommending appropriate products to help customers achieve their health goals.
• Collaborated with the support team to escalate and resolve customer service issues and inquiries, ensuring timely and satisfactory resolutions.
• Moderated content across various social media platforms including Facebook, Instagram, YouTube, and Yelp, maintaining a positive and engaging community environment.
• Implemented production, productivity, quality, and customer service standards to enhance overall customer experience.

• Crafted professional written responses on social media platforms (Facebook, Twitter) to engage with clients and address their inquiries effectively.
• Took ownership of client issues, conducting thorough research and providing timely resolutions or escalations when necessary.
• De-escalated dissatisfied and irate customers, demonstrating excellent communication skills.
• Resolved diverse device and network-specific issues, including wireless printer connections and optimizing streaming and gaming experiences.
• Proactively escalated technical issues and ensured prompt resolutions.
• Tracked user concerns and feedback, contributing to weekly reporting and overall customer satisfaction.

Fort Leonard Wood, MO

• Provided exceptional customer service by assisting patrons with information on available leisure activities, selling tickets, making reservations, and arranging special accommodations for tours, sporting events.
• Assisted military personnel and civilians in planning travel itineraries that did not require commercial transportation, including hotel reservations and local service information.
• Managed and organized brochures, price listings, and related information for convenient customer use.
• Processed payments, issued receipts, and documented business transactions with accuracy and efficiency.
• Performed administrative support duties to ensure smooth operations of the office.
• Accomplishment: Recognized as the top salesperson in the office, achieving exceptional sales results through dedication and exceptional customer service.

Dallas/Fort Worth Area

• Demonstrated exceptional sales skills as a Home Based Reservation Representative, effectively promoting American Airlines services to prospective customers through incoming calls.
• Provided accurate and up-to-date schedules, fares, and flight information, delivering a high standard of customer service in alignment with training and call handling guidelines.
• Assisted customers in meeting their travel-related needs, offering personalized solutions and recommendations to enhance their overall experience.
• Developed strong product knowledge to effectively address customer inquiries and ensure a seamless booking process.
• Consistently maintained professionalism and courtesy, fostering positive customer relationships and leaving a lasting impression of American Airlines' commitment to customer satisfaction.
• Adapted quickly to changes in flight availability, schedules, and policies, ensuring accurate and timely information was provided to customers.

• Successfully managed all customer interactions as a CSA Front End, including handling inquiries, processing sales, facilitating returns at the Customer Service Desk, operating the cash register, and ensuring seamless.
• Consistently greeted and acknowledged customers in a warm, professional manner, reflecting a commitment to providing exceptional service.
• Demonstrated efficiency and attentiveness in responding to customer needs, delivering quick and responsive assistance that enhanced the overall shopping experience.
• Maintained a positive and customer-focused approach, resolving issues or concerns promptly and effectively.
• Exhibited a high level of accuracy and attention to detail when processing payments, ensuring transactions were processed correctly and efficiently.
• Collaborated with team members to maintain a smooth flow of operations, contributing to a positive work environment and enhanced customer satisfaction.

• Ensured the safety and well-being of children and youth, maintaining control and accountability at all times.
• Led and facilitated engaging and planned activities for program participants, fostering their development and enjoyment.
• Utilized approved child guidance and youth development techniques to interact positively with children and youth.
• Demonstrated professionalism in interactions with staff members, parents, and the Command.
• Supervised children and youth during daily indoor and outdoor activities, field trips, outings, and special events.
• Promoted and modeled safety, fitness, health, and nutrition practices among the children and youth.

• Provided exceptional customer service by assisting customers with inquiries, including item price and location, as well as handling bulky and heavy items.
• Operated an electronic checkout system, accurately recording unit prices, total purchases, and providing correct change to customers.
• Ensured security, safety, and sanitation practices were followed in accordance with established procedures.
• Managed self-checkout registers, guiding customers through the proper processing of their purchases.
• Performed routine maintenance tasks such as changing register tape and resolving equipment and scanning jams.

Bachelor'S Degree, English American Literature

Activities and Societies: Alpha Sigma Lambda Honor Society

Associate Of Arts (A.A.), General Studies

Certified Nursing Assistant

High School Diploma