• Create Unforgettable Guest Experiences: Lead both properties to apply the Telunas Service Philosophy to create positive and unforgettable experiences for our guests that inspire them to want to return. This includes resolving escalated guest relations issues and ensuring all guests leave with a lasting positive impression.• Team Leadership: Lead team to provide excellent service, achieve strategic goals, develop efficient and effective processes, and build strong collaboration across departments. • Company Culture & Work Environment: Build a strong Telunas culture and create a conducive a working environment where team feel safe, empowered, and fully engaged on a daily basis. • Develop Team: Coach and develop team to grow and develop in competence and character• Continuous Improvement: Continue to improve efficiencies and effectiveness of operations, especially in Guest Relations, Housekeeping, Facilities, and F&B.• Financial Leadership: Work with the Director of Operations and Reservations Manager to maximize the commercial use of your property. Manage all financial budgets within your operational control to meet goals and objectives. Create recommendations for the Director of Operations on CAPEX spending.• Staffing: Work with the HR/Recruitment team to determine recruitment needs to ensure we are operating at appropriate levels throughout the year. Interview potential key staff members to ensure culture and competency fit.• Facility Projects: Work with Building Project Lead to ensure building projects are implemented well, don’t inhibit guest experience, and ultimately meet guest needs and standards.• Holistic Transformation: Work with the Holistic Community Development team to Lead property team in creating holistic transformational goals that will be carried out by team through the different market segments that come to property.

Focused on creating and delivering key elements within the company’s divisional, and groupmarketing and sales strategies and business development. Implemented a new campaign using researched consumer behavior and market trends,which led to increased revenue of 125% in 2020 and 140% in 2021. Built, coached, and directed a team of 3 full-time marketers. Created a holistic paid acquisition strategy, leading to a 35% ROI for every rupiah spent. Built out a culture of robust data collection to improve campaign performance, leading to a144% average improvement from campaign start to end. Exceeded sales targets by 140% for the full year 2020 and by 160% for the full year 2021. Collaborated with 200+ clients to understand their product positioning to incorporate intoad copy, leading to a 99% client satisfaction rate. Tracked and analyzed advertising costs across media channels, saving 20% of the marketingbudget. Implemented marketing and promotion tactics that led to a 135% growth in total socialmedia shares and a 127% increase in e-commerce traffic from social media posts.

Developed and improved the capabilities of the sales team over the course of four years.• Meet target sets, which include achieving team and individual revenue targets, increasing the number of customers, and AUM.• Develop an action plan to achieve and exceed revenue / new customer acquisition targets set for the year.• Provide excellent service to customers (both existing and potential) by keeping a close relationship.Effectively contributed more than 30% of total AUM in regional branches and a minimum of 5 new big clients each month and maintain more than 50 existing loyal customers.

Used strong communication skills to attract new clients & maintain a good relationship with existing clients.• Achieved growth targets of funding products and maintaining clients' portfolios.• Implement sales process framework, ensure clients fully understood the offered product.• Ensuring that all business relationships with clients are by applicable regulations and procedures.Maintain more than 300 existing clients with a minimum portfolio of IDR 500 million/client.I have been rewarded to have more than 10 new big clients each month and have contributed more than 40% portfolio to the branch.

Provide excellent service to clients by keeping close relationships and managing their investment portfolios.• Conduct regular meetings to assess clients’ banking needs to maximize cross-selling opportunities to market the bank's products and services.• Achieve world-class excellent client service by providing distinctive wealth management products to clients.• Ensure clients' investment profiles suits the product so that there is no miss-selling incident.Manage more than 150 big clients with investment portfolios over IDR 75 billion.

Improved capabilities to grab retail (individual) customers.• Achieve growth targets of funding products and maintaining customer portfolio.• Regularly update products, portfolio, and market to customers.• Ensure that all business relationships with customers are by applicable regulations and procedures.Manage more than 100 retail customers with an investment portfolio of over IDR 15 billion.

Improved capabilities and skills to help Manager and Supervisor in the brewing department.• Supervise operators at the brewing plant and help supervisors to control operations in the department.• Report to the Brewing Manager to assess my productivity, job assignment, and presentation skill.• Contributing to achieving Certifications System (ISO) at Brewing Department.• Help brewing department in SAP implementation and integration with other departments.• Ensure SOP implementation in the brewing department to get a certification of ISO 9001, ISO 14001, and HACCP Certification