Bernadette Lee Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Coordinated the needs of the operation to ensure driver route has assigned help to accomplish 100% deliveries by the end of the day
• Handled the communication and issues arising between the driver and seasonal driver help to reach and maintain agreement; thereby, all drivers that required assistance for the extra packages for delivery would always.
• Assisted in facilitating the smooth execution of procedures and management of systems, so all drivers and seasonal driver help were accommodated with their inquiries

Fredericton, New Brunswick, Canada

• Contacted Canadian importers to obtain their customs clearance instructions for their choice broker on shipments entering Canada, accurately assessing for duties and taxes by the designated broker
• Reached more than the weekly target of 5 sales led to procuring information from potential UPS freight customers and offering UPS brokerage to provide seamless delivery of the package for the customer, eventually
• Achieved more than the targeted phone calls and emails for the week, performing administrative duties such as processing qualified sales and resolving customer concerns in accordance to our policy guidelines.

Fredericton, New Brunswick, Canada

• Handling a natural gas utility account and arrange for billing and account set up services
• Explain the type and cost of services offered
• Access and process information to arrange for refunds and credits or any account update
• Address customer’s complaints and concerns making sure to log information about the concern on the account

Mandaluyong, National Capital Region, Philippines

• Ensured regular visits of at least 92% of critical individuals and customers from the CRM to deliver samples and presentations using third-party proof source (clinical data) highlighting the product’s features and.
• Achieved consistent sales or excellence award attaining 100% or above sales from 2005 to 2017
• Expanded and updated the client base, performed innovative operational and marketing programs within the territory resulting in a 100% sales target for the year
• Efficiently worked the expenditures within or below the allocated budget resulting in a savings

Junior It Analyst Program

14-week intensive online class training on the fundamentals of computer technology, and project management essentials -Configure device.

Bachelor Of Arts - Ba, Economics