Berna Contrucci Email & Phone Number

Oslo, No

Oslo, No

Santiago, Santiago Metropolitan Region, Chile

Advertisement production managing for digital and mass media. Direct dealing relationship with key account clients: Canal 13, Boetsch Real State, Torre, Cosmética Davis: Etienne (Disney Franchises), Brooks, Fragrances: Millionaire, Natalie y G&N restaurants (Mamut).Managed and coordinated audiovisual productions for digital and mass media campaigns.Art direction in graphic design for packaging products (cosmetics industry).

Key Client: Viña Casas del Bosque (Vineyards).Delivery and supervision of digital marketing products and services: Social media campaigns, Ads, mailings, website admin, and e-commerce.I managed a very fluent relationship with a defying and demanding client, unblocking processes quickly and keeping a very good mood with my customer.

Santiago Province, Chile

Design and production advising for an awareness campaign about foster families program reinforcement: "Acoger es..." with wide dissemination in mass and digital media, and getting outstanding outcomes according to the set goals.Art directionSEO analysisWeb designContent designBranding design

Santiago Province, Chile

Management for production of audiovisual and print media (press, magazine, POP) for regional accounts (Latam and USA): General Motors, LATAM, MGM Resorts, Loreal ISM, and Rodan & Fields. • Excellent coordination with executives and producers that make up the regional team; to carry out requests for media publications.• Internal art direction and consulting for executives. • Delivered service and met critical deadlines for publishing mass campaigns.• Management works with very good organization as much internal as in the work processes, reaching fluidity and efficiency in deliveries.

Santiago, Santiago Metropolitan Region, Chile

DR Consultores | O’Danza | Admin and updating corporate websites and e-commerce.Joyerías Helmlinger| Researching and executing creative solutions to boost brand and sales in digital media, web, and social media.• Assistance carrying out Google Ads campaigns and managing websites with an e-commerce platform.• Administration of social media platforms for regular publications and user interaction to share content and build audience loyalty.• Consulting, technical support, and coordination with the sales team and suppliers for implementation of digital strategy plans.• Satisfaction surveys

Santiago, Santiago Metropolitan Region, Chile

Management of local and international key accounts. Consulting, profitability, and customer loyalty:Hipermercado Tottus (Grupo Falabella Retail), Natura Cosméticos, Cambridge University Press (USA, UK, Mexico, Brazil), One Hope CUP (USA).• Coordination with agencies, creatives, production teams, suppliers, and all departments involved to obtain and edit relevant information and lead the production of editorial and POP advertising material.• Art direction for cover production (photography, models, briefing)• Support the Communications and Product Marketing departments, improving the fluidity of processes with efficiency, speed, and very good acceptance of graphic proposals based on marketing goals.• Resolution of conflicts and unforeseen events, ensuring the fluidity of projects within the required deadlines• Implementation and coordination of value-added services.• I always exceeded budgets by up to 50% over expectations.• Innovation in selling graphic productions and installations for fairs and advertising marketing events (Adidas Lollapalooza).

Budapest, Hungary

Leading multinational IT company. International experience, based in Budapest.• Specialized customer service analyst, for English and Spanish support.• Service for leading multinational retail client accounts.• Direct contact/conversation with foreign users for technical solutions, problem-solving, and support services.• Handling high-stress situations with clients, maintaining control, and channeling situations towards quick solutions and user compliance.• Diagnosis of incidents of individual, regional, and high-priority urgency impact.I was responsible for ensuring compliance with the correct resolution process for all open incidents under my queue having obtained the best levels of customer satisfaction (100%) and cohesion with the work team, resulting in excellent results in quality service.

Budapest, Hungary

Santiago Metropolitan Region, Chile

Multinational firm dedicated to the development of strategic projects for large companies. Experience working with a diverse and global team.Specific responsibilities as business support team, in graphics and printing issues, for Santiago and Buenos Aires offices:• Design and production of strategic project presentations for clients.• Innovation in the design and production of multimedia media for project delivery.• Brand management and implementation of the company's image renewal.Through my management, we were able to substantially improve the graphic presentation of content and branding for the local firm, meeting and exceeding timing expectations, contributing to team efficiency, and strengthening the brand.

Santiago Metropolitan Region, Chile

BTL advertising. Design of POP material, advertising graphic objects, and others. Branding, advertising, websites, content writing, and digital presentations. Direct relationship with the client and ultimate responsibility to them. Work with various business and industrial sectors.Some clients: Arauco S.A., Focus consultores, Asociación Guías y Scout, Complejo Hospitalario San Borja Arriarán, Ventisqueros (productos del mar), Fiordo Austral S.A., Enercom (fishing machinery).

Diseño Gráfico

Marketing Diploma

Advanced English Level, English Language

Diplomado, Gestión Y Dirección En Publicidad Y Comunicaciones