Bernadeta Marissa Email and Phone Number
Dynamic and ambitious communication and media student with a clear goal of pursuing a career as a secretary, coupled with a strong interest in the financial sector. Currently in my fourth semester of Communication and Media Studies, I have gained valuable hands-on experience across various roles.My professional journey includes roles at Bank BCA, where I excel in customer service, ensuring client satisfaction and operational efficiency since June 2021. Prior to this, I held progressive positions at Rockstar Gym, starting as a Customer Service Representative and advancing to Assistant Manager and Branch Manager, developing leadership and team management skills.Complementing my practical experience are certifications in data analysis and public speaking, alongside proficiency in Microsoft Office suite. With a keen eye for detail and a drive for continuous learning, I am eager to leverage my diverse skill set and contribute effectively in administrative roles within the financial industry. I am open to connections and can be reached via email at bernadetamrssa@gmail.com.
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Content Creator And Kol SpecialistVona.IdSouth Tangerang, Id -
Customer Service At BcaPt Bank Central Asia Tbk Jun 2021 - PresentJl Melawai VCustomer Service Representative | Bank BCA1. Delivered exceptional customer service to over 30 clients daily, handling a wide range of banking transactions including deposits, withdrawals, and fund transfers.2. Resolved an average of 30 customer inquiries per day, demonstrating strong problem-solving skills and a commitment to customer satisfaction.3. Identified and processed data for over 30 customers, ensuring compliance with internal supervision protocols within the financial institution.4. Successfully upselling 1-3 banking products to each customer every month. -
Branch ManagerRockstar Gym Dec 2020 - Jun 2021Tsm Cibubur1. Scheduled staff shifts to maintain an optimal staff-to-member ratio, resulting in a 100% increase in operational efficiency.2. Developed and updated class schedules every three months, leading to a 50% increase in class attendance each month.3. Implemented sales strategies that led to a 110% growth in membership sales and a 100% increase in revenue within six months4. Generated daily reports for the Head of Gym Indonesia, highlighting key performance indicators such as member attendance, class participation rates, and revenue metrics.5. Resolved customer complaints and feedback promptly, achieving a 100% resolution rate and improving overall customer satisfaction by 100% -
Assistant ManagerRockstar Gym Jan 2020 - Dec 2020Tsm Cibubur1. Managed and supervised a sales team of 5 members, setting and monitoring individual and team sales targets resulting in a 50% increase in sales performance quarterly.2. Maintained relationships with 20+ customers monthly, ensuring regular communication and addressing their needs promptly, resulting in a 80% increase in customer retention rates.3. Resolved an average of 3-4 customer complaints and feedback per week4. Generated weekly reports for the Branch Manager, outlining key sales metrics, customer feedback trends, and operational updates, facilitating data-driven decision-making and strategy adjustments
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Customer Service RepresentativeRockstar Gym Mar 2019 - Dec 2019Tsm Cibubur1. Provided detailed information to more than 5 prospects and members daily regarding membership options and benefits, resulting in a 90% increase in membership inquiries converted to sales.2. Successfully closed an average of 5 new membership and private session sales per week, contributing to a 30% growth in revenue within the quarter.3. Processed sales data accurately and efficiently, averaging 5-10 per day with a 99% error-free rate, ensuring smooth financial operations.4. Maintained a welcoming atmosphere by greeting and assisting 10 members daily, leading to a 100% increase in member satisfaction scores and retention rates.
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Marketing Support RepresentativeDexa Medica (Member Of Dexa Group) Nov 2017 - Mar 2018Kota Tangerang Selatan, Banten, Indonesia1. Arranged plane tickets, transportation, and hotel accommodations for 30+ doctors across multiple areas monthly, ensuring smooth logistics for medical events and conferences.2. Coordinated 30+ doctor events/month in various areas quarterly, ensuring timely communication and logistical support to facilitate successful attendance and participation.3. Issued and reissued an average of 30+ tickets, transportation arrangements, and accommodation bookings monthly, maintaining accurate records and adhering to company policies and procedures. -
Administrative Support InternPt Dexa Medica Aug 2017 - Nov 20171. Organized and indexed 300+ documents monthly2. Inputted and processed reimbursement data for 25+ expense reports monthly, ensuring accuracy and timely submission.
Bernadeta Marissa Education Details
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Communication And Media Studies
Frequently Asked Questions about Bernadeta Marissa
What company does Bernadeta Marissa work for?
Bernadeta Marissa works for Vona.id
What is Bernadeta Marissa's role at the current company?
Bernadeta Marissa's current role is Content Creator and KOL Specialist.
What schools did Bernadeta Marissa attend?
Bernadeta Marissa attended Universitas Terbuka.
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