Bernadett Dobos Email and Phone Number

Proficient in English, Hungarian and Dutch with nearly 10 years of business translation experience. I am also a writer (aka Dee Drummer www.talaldmegazigazit.com and managing my proofreader business www.hibatlanszoveg.hu

Wing to wing invoice processing and issue resolution for Danish and Dutch business entities. Full completion of knowledge transfer to the new team in India.

As a Knowledge Transfer Lead I have taken care of the transition of P2P AP services performed by the previous service provider located in Bucharest, Romania for the client located in the Netherlands. Successfully managed the knowledge transfer activities and stabilized the process flow in the new TCS office in Budapest. The stabilization phase included the daily/weekly/monthly activities of the AP specialist role, 2nd level issue resolution as well as the provision of on the job training to new colleagues.

TCS Hungary – 3 months project in Finance BPOResponsibilities: P2P related issue handling following transition of business to Budapest. Relationship management throughout the process. Maintenance of overall procedure documentation on team level. Initiating process improvement steps.

Provision of customized reports to the management as per need, including reports prepared on daily, weekly and monthly base. IT ticket coordination. Translation and process documentation creation.Throughout this role I have also contributed to the successful transition of IT support activities from the Randstad client to TCS by means of translation and record maintenance of the full Standard operating procedure documentation (around 300 separate documents, containing more than 1000 pages in total).

Payroll, Travel Expense & Benefit Delivery.Leading the local delivery on site at client location by managing the operation of the team consisting of payroll, benefit and travel expense specialists on 2 different locations. My main aims are:Ensuring business complianceDeveloping talentsEnabling financial efficiencies and ensuring fulfillment of control requirementsEnabling continuous process improvementDelivering against the Client Service Level Agreements

Providing payroll delivery services to our client based in Belgium. Delivering against the Client Service Level Agreements for accuracy and timeliness for a Budapest based payroll team, and leading and developing the team to deliver excellent and consistent service to it’s customer, delivering client Service Level Agreements for accuracy and timeliness, ensuring compliance and continuously looking to improve both profitability and the efficiency of day-to-day payroll operations and work processes.

Team Leader responsible for the Avaya Central Europe Team • Supervising the work of 12 HR & Payroll advisors including 5 remote workers in Israel and Russia• Monitoring service delivery provided to 17 countries across the EMEA region• Operations contact point for the customer and internal service delivery team• Service delivery management, process improvements• Operational, management and escalation resolution• Service level, workload and quality monitoring• Motivation, performance feedback to team members on a regular basis• Organizing and leading team meetings• Implementing process changes, coordinating the team’s workIn addition: taking part in the transition of the team from Budapest to Granada and contributing to the stabilization of the team in the new office in Spain.

Supervised the daily operations and coordinated the team's work on account level in order to increasing and stabilizing the overall SLA and Ops Targets complianceTasks involved:• Daily/weekly/monthly and Ad hoc reporting and validation activities• SLA monitoring and improvement projects• Reporting accuracy and operational control by improving existing reports and defining a new set of reporting solutions• Administering data in SAP, creating and utilizing SAP queries for operational support.• Active participation in global weekly Client Services calls• Coordination of preparation for regular and Ad hoc audits• Maintenance of job aid documentation and tools for the team on a regular basis• Providing trainings on account levelIn addition: Deputy Team leader activities

HR, Benefit and Payroll administration of 300 employees of Avaya based in Belgium, Turkey and the NederlandsProvided full employee life cycle managementServed as a point of contact for employee, manager and vendor inquiries related to HR Services, Payroll Services and BenefitsIdentification of process improvement areas on team and account levelProvision and control of internal and external SharePoint accessesCoordination of the monthly Case Quality activities on account levelReporting Deputy for Team Leader Ad-hoc basisBeing senior advisor led knowledge sharing sessions; trained and monitored of new colleaguesSupervised general tasks on account level in accordance with the Service Level AgreementsPoint of control for the Online Reference Guide Database of documents and processesProcessed monthly Sales Commissions for the EMEA and CALA regionsPoint of contact for internal audits on team level

Wing to wing invoice processing and serving as point of contact related to vendor invoices of Getronics based in the Netherlands and the United Kingdom.Created payment proposals and payment runs.Reported to the buyers.Solved all occuring issues related to the booking and payment of the invoices.Monitored the learning process of new colleagues.Important achievements:Complete documentation of the ProcessesMultiple knowledge transfer training on site in Amsterdam to the new colleagues due to the transfer of business from Budapest to the Netherlands.

Organized and distributed activities in order to reach the Service Level Agreements Motivated team membersCoordinated the team activities in order to prevent double or late payments. Continuous process documentation.Pro actively filtered risk factors related to the invoice volumes in order to keeping the production level on a high levelReporting activitiesImportant achievements:Stabilized performance of the teamImplementation of a Client survey

Wing to wing invoice processing via the Oracle AP system.Booked vendor invoices of our buyer GE Energy in the Netherlands based on Purchase Orders.Followed up with invoices until payment is made in accordance with the deadlines defined by the client. Dealt with buyers and their clientsImproved processesProcess documentationBack office tasksImportant Achievement:Stabilisation of the relationship with the client and vendors inAwards: ’Team Star of The Month Award’ in 2005, and ’Champs Award’ in 2006

Registration, classification and distribution of hardware and software error notifications of contracted customers• Point of contact for customer queries• Registration of issues in the computer system• Providing information about services, costs and guarantees to customers • Ordering parts needed for fixing • Back Office Activity