Bernadette E. Email & Phone Number

South Lake, Wa, Au

Www.Hamilton.Govt.Nz

and

Www.Nzsafetyblackwoods.Co.Nz

and

Www.Genesisenergy.Co.Nz

and

Www.Spark.Co.Nz

and

Www.Midlandshn.Health.Nz

and

South Africa

and

South Africa

Performing all or some of the following duties in all roles with varying levels of responsibility:• Overseeing daily operations with meticulous attention to detail including troubleshooting issues• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of sales, administrative, call centre, marketing and financial support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, escalating and resolving complaints and enquiries• Maintaining appropriate levels service through strong relationships with all units within Council• Liaising with partner councils to ensure the achievement of service levels in the afterhours space• Planning and managing team performance, skills development, talent and culture to improve innovation, achieve efficiencies and increase competencies• Managing and mitigating risks• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Producing various schedules, forecasts, training materials, reports, presentations, analyses and correspondence • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Conducting staff performance reviews

Www.Landrover.Co.Za

and

South Africa

Performing the following duties in both roles with varying levels of responsibility:• Overseeing daily operations, supervising, training, coaching and mentoring personnel to achieve contractual and internal key performance indicators (KPI) within agreed budgets and service levels• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of administrative, warehousing and financial support• Customer service and liaison, building strong working relationships with dealers, warehouse personnel and other key stakeholders• Resolving complaints and enquiries• Inventory control including supervising ordering and stocktaking functions• Sourcing and negotiating with vendors and suppliers regarding contract and service expectations• Data entry and database management, maintaining meticulous records• Producing various inventory lists, reports, analyses, correspondence and other documentation • Performing as a strong member of a cohesive team with strict adherence to statutory regulations and compliance requirements

Project Management

Call Centre Management