Bernadette O'Brien Email & Phone Number

Leatherhead, England, United Kingdom

London, United Kingdom

Park Place Technologies is the global leader in third-party data centre hardware maintenance. Our service model and global supply chain are focused on keeping your mission-critical systems up and running.My role includes:• Supporting several Account Managers and Renewal Specialists who cover the EMEA region as their first port of call• Ensuring all orders are processed under Park Place Technologies Rules & Procedures• Working with other internal departments globally including Legal, Finance and Invoicing to support Account Managers with queries and issues that they or our customers raise• Dealing with any other ad hoc business that may be required

Brentford, London

Exact provide a full ERP solution focusing on Manufacturing and Wholesale/Distribution businesses. Headquartered in the Netherlands, with offices in 14 countries and over 250,000 businesses using our software in over 100 countries, My role included:• Managing a number of customers to ensure customer satisfaction, maintain licensing needs and look for any cross-sell opportunities• Qualification of new leads, maintenance of CRM data and opportunities.• Assisting on marketing campaigns, events, creation of webinars, etc.• Creating Sales quotations and processing orders• Ensuring all internal processes were adhered to and working with global team on ways of improvement• Dealing with customer queries and liaising with other departments within Exact to effect timely resolutions of any issues

Ewell, Surrey, United Kingdom

Bytes are one of the UK’s largest software services and specialist security businesses working with all the major vendors including Microsoft, Adobe, Citrix, Symantec & VMwareI worked in the Sales Support team looking after Public Sector Accounts for 3 Account Managers.My main responsibilities were:• Issuing quotes and processing orders• Answering general licensing questions and dealing with queries from customers• Managing and maintaining renewals• Looking for any potential upsell opportunities• Liaising with other departments including Purchasing & Credit Control to provide customers with a consistent service and timely resolution of any issues• Providing ad hoc cover for other members of the sales support team as required

I worked in the Systems Operations Team on a major retail account. The role involved the time management and billing of approx 70 employees on customer site.I also had responsibility for the 2e2 Proactive Asset Retirement Programme which helped customers to retire their old IT equipment in accordance with Environmental and Data Protection Legislation.

Brentford, London

Brentford. London

Ealing, London

In my time in Barclays I rose from Post Clerk to Assistant Supervisor of Back Office Operations.