• Design and create presentations, online webinars and live product demonstrations• Organize, coordinate and perform in-house and in-field training• Maintain six demonstration rooms, including product updates and installations• Facilitate scheduling, organization and support of certification training• Create all collateral relating to training materials• Manage annual manufacture representatives training and small road shows• Meet or exceed all deadlines by managing deliverables with internal and external teams• Create, manage and update website content internally • Oversee support for all Unified Communications clients including, Skype, Cisco Jabber, Zoom, BlueJeans Network, Vidyo, WebEx, GoToMeeting and Microsoft Lync• Act as single point of contact for manufacturer representatives support needs; 8 total firms with 50+ total representatives• Administer applications for accreditation of all training attendees • Write scripts and storyboards for product videos

• Supervised a 12 person team within a $350,000/year profitable department• Conducted interviews, reviews, coaching and counseling• Maintained ordering, controllable profit, profit margin, production accuracy and service scores• Developed team talent and training; new management and staff • Maximized team member relationships• Performed and lead group huddles; reviewed daily tasks, goals and team building exercises• Influenced guest service, active sampling, controllable profit and freshness

• Successfully completed Walgreens retail manager training program• Managed multiple teams of employees in a 24-hour, seven-days-a-week retail store setting• Controlled store inventory of more than 60,000 items • Handled more than $10,000 in cash during each shift• Created and built store displays • Maintained accountability for team projects and deadlines• Resolved customer conflicts and maintained customer service

• Marketed advertising options to potential and existing clients • Maintained verbal and written communication to clients for assured satisfaction of the advertising service • Delivered excellent customer service skills in problem solving and customer satisfaction• Coordinated production schedules to meet newspaper deadlines• Provided administrative support and advertisement layout design for graphics team, with strong attention to detail