General Virtual Assistant
Freelance
Providing support and assisting my client in his car repair business specifically by doingAll-around Customer Service Support thru phone, chat and email:Responding to inquiries from customers regarding services offered, pricing, availability and other general informationMaking follow-ups with customers after their service appointments to ensure satisfaction and gather feedback for continuous improvementScheduling appointments for vehicle repairs, maintenance and consultationsAdministrative tasks such as responding to emails, calendar management and organizing digital filesGeneral accounting and bookkeeping focusing on inventory management, billing and invoicingProduct research, data entry and record-keeping